Viewing 17 posts - 1 through 17 (of 17 total)
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  • #607770

    Hi there,
    I am using a video background in the header area. This was ok before. But recently it is showing black area in both right and left side and this is happening only in Google Chrome. How do I get rid of this?

    View post on imgur.com

    Thanks,

    #607789

    Hey ghuddi!

    Thanks for getting in touch with us!

    Could you please provide a link and login details to your site, so that we can have a closer look. You can place the information in the Private Content section of your reply.

    Cheers!
    Jordan

    #607818

    Temporary login below–

    #608040

    Hi,

    I’m not getting the result you are describing in the latest version of Chrome, could you try to clear your browser cache and reload a few times to see if that helps please?

    Best regards,
    Rikard

    #608053

    I did that already several times and hard refresh too. But still I am getting that black area. I’ve also checked in from different PCs and I get the same thing everywhere. Don’t know why this is happening in Chrome.

    #608062

    I’m getting the same thing on a mac in Chrome but also Safari… First load, black bars on left and right of the video on the homepage. When I resize the browser window all looks good. (my video is a background video in a color section)

    Cindy

    #608072

    For me it only seems to occur if my browser window is wider then 1300 pixels…

    Cindy

    #608081

    Oh, I didn’t checked that. It is happening in Safari too. But it looks good after a refresh. And yes, (I forgot to mention) the resizing thing also works for Chrome.

    #608639

    Hi @ghuddi,

    So you got the problem fixed? Please see screenshot in private of what I’m seeing on my end.


    @yarabe73
    , your video is full width on my end on 1385 pixel wide browser window. Please try to clear browser cache and reload a few times.

    Best regards,
    Rikard

    #608750

    Not yet. I am still getting the black area on my end. Looks like I’ve to rethink about the background.

    Anyway, Thank you for your support :)

    Regards,

    #609299

    Hi,

    Ok, please let us know if you should need any more help, although it’s difficult if we can’t reproduce it.

    Best regards,
    Rikard

    #610202

    Hi Rikard…. still no luck on this end It’s fine for anything below +/- 1300 pixels but everything above shows the black bars which will dissappear after resizing the browserwindow. But appear again when returning to the homepage… cleared cache a few time and tried to reload multiple times..

    https://www.dropbox.com/s/ezagdx2vf7unmen/Screenshot%202016-04-08%2012.49.07.png?dl=0

    Cindy

    #610214

    Hey!

    @ghuddi
    we tried to check the setup on the backend but the login access won’t work please let us know should you need any help.


    @yarabe73
    We are unable to re-produce the issue on our end please create a new ticket and provide us access with ‘administrator’ role and share in private content with permission to deactivate all plugins and add custom code if necessary to help you resolve this issue.

    Regards,
    Vinay

    #610377

    Hi Vinay,
    Oh… I thought you were done with that. The login is working now. Check the private content section. Please let me know when you are done.

    Regards,

    #611202

    Hi Ghuddi

    I don’t know if you already fixed your problem but this seems to fix it for me:

    1. Set the colorsection to: at least 75% height of browser window (instead of 100%)

    2. Add the following to the custom CSS (replace ID-OF-MY-COLORSECTION with the ID you have set for your colorsection):

    #top #ID-OF-MY-COLORSECTION .av-section-video-bg video {
    top: 0px !important;
    }

    #top .av-section-with-video-bg {
    position: inherit !important;
    }

    hope this helps you too!

    #611547

    Hi yarabe73,

    Glad to know you have figured it out :) But unfortunately that didn’t work for me either. I will leave this as it is for now.

    Regards,

    #611731

    Hi @ghuddi,

    Ok, please let us know if you should need any more help on the topic.

    Thanks,
    Rikard

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