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Posts
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Hello. I’ve been using Enfold for some years without any issues, yet this week my homepage slider and images in my latest blog cannot be seen on my device screens. What’s happened to them? They still exist within WordPress, but they’re not visible on devices. I’ve removed the slider while I wait for advice on the fix.
PS… I reverted PHP to 7.4, but the same issue happened again. I’ve also disabled the auto-update on all plug-ins; as well as disabled and enabled each in turn to see if any were conflicting. That made no difference.
Hi,
Are you using the Siteground optimiser plugin? If so, then please try to turn off file compression in the theme under Enfold->Performance.
Best regards,
RikardHi Rikard,
The only thing checked under Enfold > Performance is Responsive Images. However, I’ve disabled the Siteground Speed Optimiser plug-in and the photos are now showing. I haven’t tried putting the slider back yet but will do so in the morning and get back to you. Thank you for your help thus far.
Best regards,
JocelynHi,
Thanks for the update. If you need further help then please post admin WordPress login details in private.
Best regards,
RikardHi Rikard,
It’s been six days since I sent you the details in private, but I’ve had no response and the issue still exists. Please advise when it will be rectified.
Best regards,
JocelynHi,
We haven’t received any login details, please try sending them again. You can check in the actual thread on the forum to see if they have been posted or not.
Best regards,
RikardThanks, but my login details are private and shouldn’t be shared in the forum thread. How else can I check that you’ve received them?
Best regards,
JocelynHi Rikard,
I’ve resent my WordPress login details in private as requested. Please keep me informed of receipt and progress.
Kind regards,
JocelynHi,
Thanks for the update, but there are still no login details in any of your replies. What you post in the private box will only be visible to yourself and moderators.
Best regards,
RikardHi Rikard,
I’ve been posting my login details in the box that says “Private Content (link to your website, login credentials, FTP credentials, etc – only visible for moderators)”.
If it doesn’t go there, and the moderators, assuming that’s not you, don’t pass that information on to you, then where do I put my private content? Surely it shouldn’t be here in the public arena.
Best regards,
JocelynHi,
I tried logging into your account and posted a reply, adding content in private works without any problems as you can see if you follow the link in private. Please try posting the login details in private again, if you still can’t manage to do it then we’ll try to find a different way.
Best regards,
RikardHi, I’m trying here again and looking for anything I’ve missed, but can’t see anything other than what I’ve tried before. Hope it works this time.
JocelynHi,
Thanks for your patience and the link to your site, but when I check your homepage I don’t find a “slider”:
I do find that your ADs in the right side “codeblock” elements don’t all show for me:
But this is due to my browser AD blocker, depending on your browser AD & Tracker blocking may be automatic or it may be an add-on, try turning off your AD blocker for all of the ADs to show:
This is not an issue with the theme, one way around this would be to not use the AD codes to show the ADs, but to host the images on your site and add your referral link to them, if the images are hosted on your site then the AD blockers should show the images. But note that some AD blockers will remove your referral link or block the tracking cookie so you will not get credit for the click. Typically, it is better to offer a custom “discount code” so when the visitor is in the checkout they will enter it and you get credit, but not all offers have this.Best regards,
MikeThank you for your assistance, Mike. I’d like to mention though, that I took the slider off, as mentioned in my previous emails, because it wasn’t working. I’ve had a full-width easy slider on the home page of my site for some years with no issues, but recently, possibly two or three weeks ago now, it disappeared. By that I mean the slider was still where it had been all along within Enfold, but on the page it showed as a big white space. Because it’s taken so long to get this issue sorted out, I couldn’t leave it like that for my readers. It just wasn’t user friendly, so I took it off until this was sorted. I tried again about half an hour ago, and the slider still showed as a big white black space.
That said, it’s late here now so I’ll go through the other things you’ve written about in the morning.
Best regards,
JocelynPS… I’ve had no issues with the ads. What you’ve shown there is the first I’ve seen of that. However, when the slider issue started, I also had a similar issue with the photos on the first blog that’s on my site about K’gari. The photos were loaded correctly, but couldn’t be seen on any device screens. Did you get the email sent from Siteground that I re-sent via Private an hour or so ago. That shows Siteground registered an Enfold error. As I said, I’ll continue this in the morning.
PPS…. regarding the previous issue with the K’gari blog photos not showing, through support from the SiteGround support team, it appeared to be caused by a conflict with Siteground Optimer Plugin, dating from 20th or 21st August.
In the Siteground email I forwarded earlier it says: “We can see that the errors are all related to one particular file within the theme employed by the site and within certain lines of the script. I recommend providing the above log to the theme developers you have discussed the issue with, and checking for the particular functionality of the function on the listed line, so it can be inspected how it interfered with the function of the SiteGround Optimizer plugin. I have currently disabled the plugin, as from my understanding, you do not want it to be activated currently.”
Hi,
Thanks for the feedback, as for the log above, it points to class-avia-instagram.php line 739
this line is the closing tag for the widget, if you were using this widget then perhaps your username was not correct or was causing an error.
It looks like you are not using the widget now, I’m not able to reproduce this error on my site, probably because we don’t have a SiteGround account. Another possibility is that the SiteGround Optimizer plugin is trying to minify the file and causing an error, I don’t know but we are limited to the support we can offer for plugins. I recommend leaving this plugin disabled.Best regards,
MikeThe Siteground Optimiser Plugin is still disabled, yet the slider issue continues, and now it’s also affecting the ads.
At least the photos on the K’gari blog can be seen now, or they could be the last time I looked.
I’ve no idea which widget you’re referring to in your last message.
Please don’t put this issue in the too-hard basket. I’m not a tech guru and I’ve already been through this with Siteground, who advised me to contact Enfold.Best regards,
JocelynHi,
Where can we see the slider? On the pages that I check the images show and the ADs when my AD blocker is off.Best regards,
MikeHi Mike,
If I could attach a screenshot of my homepage with the big white space where the slider should appear to this message I would, but I can’t how.
Instead, you’re welcome to go into my WordPress account and add a Full-width Easy Slider to the top of my homepage, then look at the preview (without updating the page). Do that and you’ll see what I’m talking about.
Best regards,
Jocelyn
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