Viewing 13 posts - 1 through 13 (of 13 total)
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  • August 11, 2015 at 4:47 am #485726
    devolsolutions

    Strange things happening while trying to update the homepage. At first changes were saved. Then started getting a script timeout error, that if you hit ‘continue script’ would load the admin page for the homepage and you could make some changes. Then when you hit update, the changes weren’t saved and you get redirected to the posts page. I tried downloading the latest version of the theme and am running Enfold version 3.2.3.

    August 11, 2015 at 11:35 am #485847
    Rikard

    Hey devolsolutions,

    Could you please provide us with a temporary admin login so that we can take a closer look? You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    August 13, 2015 at 2:27 am #486888
    devolsolutions

    sure thing.

    August 13, 2015 at 8:18 am #486999
    Basilis

    Hi!

    What is your php memory limit, could you please let us know?

    Best regards,
    Basilis

    August 13, 2015 at 10:34 pm #487467
    devolsolutions

    These are the servers php settings:
    max_execution_time 120
    max_input_time 120
    memory_limit 256M

    August 14, 2015 at 12:05 am #487504
    devolsolutions

    Have got the hosting providers to up the memory limit to 368mb.

    August 14, 2015 at 12:08 am #487506
    devolsolutions

    have upped the max_execution time to 180
    Still no joy. :(

    August 14, 2015 at 10:43 am #487641
    Rikard

    Hi,

    Not sure what’s going on there, could you try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Regards,
    Rikard

    August 15, 2015 at 11:53 pm #488315
    devolsolutions

    I had already done that before contacting support. I’ve also tried deactivating all plugins, which provided no solution. I switched to the twentyfourteen theme and the content loaded so it’s definitely something to do with the enfold theme.

    I will try again with a fresh copy of the enfold theme, but what would be be my next thing to try? Getting desperate as the client has important contracts riding on this.

    August 16, 2015 at 3:45 am #488329
    devolsolutions

    I did a complete fresh install of the theme with no luck.

    I am trying to rebuild the page and the more content I put on it, the longer it takes to update. Is there like a maximum amount of info allowed per page that it is hitting maybe?

    August 17, 2015 at 12:14 pm #488825
    Andy

    Hi!

    did you delete all theme files before getting a fresh installation? maybe there are some corrupted files which won’t get overwritten when just installing a new version.

    Best regards,
    Andy

    August 19, 2015 at 12:27 am #489774
    devolsolutions

    Hi Andy,
    Yes I did delete all the files through ftp. Seems to be timing out when I put more and more on the page. I’ve created a home2 page. Saves OK until about the point where I’ve got to now. It is being built with the same elements as the original home page.

    August 20, 2015 at 5:15 am #490530
    Rikard

    Hi,

    I’m not sure what’s going on there since I’ve never seen it before, it looks like a server error or a file being corrupt. Deleting/overwriting the theme files would have fixed any corrupt files so that leaves a server issue, could you check with your hosting if they might have some insight on the topic? If not then I would suggest reinstalling WordPress as well.

    Best regards,
    Rikard

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