Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • June 23, 2016 at 4:25 pm #652644
    NeilJC

    Hi All,

    I have tried an mp4 and webm video for our home page. Both work OK using Google Chrome, but I cannot get them to display using IE or Edge. I just get the ‘loading’ icon for the webm video and a message ‘cannot load component’ (or similar message) when I use the mp4.

    Also, since updating WordPress to v4.5.3 yesterday, the site seems painfully slow?

    http://www.amtg.org.uk/new/

    Can you help please?

    Thanks
    Neil

    June 24, 2016 at 7:30 am #652896
    Rikard

    Hey Neil,

    Please send us a temporary admin login and point out the page you are having problems on so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    June 24, 2016 at 1:06 pm #653013
    NeilJC

    Hi Rikard,

    Thank you for looking at this – it is the Homepage.

    regards
    Neil

    June 28, 2016 at 12:14 pm #654153
    Ismael

    Hi,

    If you’re going to upload mp4 format video, make sure that the compression is H.264. And webm is not supported by default. The client should install a software. https://www.webmproject.org/ie/

    Did you try third party hosts like youtube ?

    Best regards,
    Ismael

    June 28, 2016 at 2:30 pm #654223
    NeilJC

    Hi Ismael,

    All of our MP4 video’s are using H.264? We uploaded a webm video to see if this solved the issue when using IE or Edge.

    Neither of the above formats are working when using the IE browser. All we see is the circle of dots (i.e. file loading) icon?

    When we use MP4 video on the homepage using IE, we see ‘Error Loading this resource’ message, top left of the screen and the loading icon. It does not play the video.

    Please can you help?

    Regards
    Neil

    June 29, 2016 at 3:38 am #654552
    Ismael

    Hi,

    Could you please provide the mp4 format version of the video somewhere? We’ll try it on our installation. Have you tried youtube or vimeo?

    Best regards,
    Ismael

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.