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Yesterday I had the same enquiry and you fixed it with an open tag ..BUT it’s still not saving and the website cant be completed
please help …urgent now
Hi patmc1!
When i view your website it looks good on my end. Please elaborate the issue you are facing… is it that you are not able to save anything on the backend when you make any changes or try to create a new page with advance layout builder? if so we need to take a closer look at it please provide us with working login credentials.
Regards,
VinayHi,
Nothing is saving so at the moment I’ve built the home page 3 times now and every now and then all the information goes.
So I start again and then it saves for a while and then ….bang it goes again
i sent the log in details in the previous email
Hi!
We have created a new test page please check private content. At the moment everything saved fine and the page is look good on the front end. I will check again on this after some time or until tomorrow to see if the content disappear.
If you let us know if there is any way we can re-produce this issue we will try the same on out installation as well and help you fix it.
Are there any particular pages you noticed this error on ?
Regards,
Vinayits the HOME PAGE
Its no use setting up a test page I already did that and as I was changing and building the site …….the bug arrived and I lost everything, so leaving a page set up somewhere is not helping at all.
The HOME PAGE is the issue it will not keep the information ……i can do an hour of uploads and changes ….but then it will just not save the last changes and reverts back to an earlier version for some reason……
If you can’t fix this bug I will have to start all over again with another template…….
What am I supposed to do NOW?
Do I work on the HOME PAGE again and HOPE it won’t crash again???????
OK ….NOW WE ARE DONE
I’ve just wasted another hour building the bloody home page and its gone again
please arrange for me to get another template put in to replace this one
im done with it
IT DOESNT SAVE
WHERES MY CONTACT PAGE GONE??????????
So now my website is AND you have taken down my contact page …????? why?This is the WORST experience I have ever had with any template provider
DO SOMETHING TO FIX THIS
either re install it and fix it of issue the refund TODAY please
can you PLEASE put the contact page back up ???????????????
I’m OUT OF BUSINESS RIGHT NOW no one can contact me
Hi!
As per your request to check for the issue you mentioned we created a test page apart from that we have not touched any page or any other settings on your site. I’m not sure where you are looking for the contact page but it seem to be in the same place where you had it earlier. please check the link in the private content.
The changes you made to the test page is clearly visible in the screenshot below. And all the data that was put in the page earlier is still there .
Regards,
Vinayi put the contact page back up after you or your staff took all the plugins off including the contact plugin…..
so whats happening about this site
WHAT”S THE ANSWER
it stilll isnt fixed 2 days now still not working
So no-one has contacted me about this issue
So far we have built 5 home pages and 5 times it ends up crashing and losing all the information
what the is going on?????
can someone SORT THIS BUG OUT
HOW MANY MORE TIMES DO I NEED TO ASK
YOUR HELP AND SUPPORT SO FAR HAS BEEN UTTERLY USELESS
IS THERE SOMEONE THERE WHO CAN STAND UP AND SORT THIS OUT …NOW NOT IN WEEKS AND WEEKS LATER
Are you ever going to fix this issue or has everyone just left my online business broken??????/
all me you can fix this or give me my money back
11 hours ago you commented on this and STILL NO FIX
what have i got to do to get someone to fix this ?????
Hey!
I told your issue here already – https://kriesi.at/support/topic/theme-home-page-sometimes-saves-changes-then-loses-all-information-on-page/#post-622233
Are you checking for HTML tags before saving your page? That is the main reason why your pages are broken. See this is wrong closing of strong tag – http://i.imgur.com/CSiYX1F.png and this is the corrected one – http://i.imgur.com/1FLO9NQ.pngWhich is the exact page you would like to work on at the moment? On your contact page, you have Contact Form 7 shortcode and it is working fine. Please point out the page with the issue so we are going to check for the issue.
Also, please note that this is a public forum and we do not tolerate bad language.
Best regards,
Yigit
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