Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • October 29, 2017 at 4:33 pm #870097
    NeilJC

    Updated the theme to v4.2 and now there are two ‘boxes’ (top left and bottom right) that have appeared?
    What are these boxes?

    Home

    Thanks
    Neil

    October 30, 2017 at 6:47 am #870356
    Jordan Shannon

    Hey Neil,

    Unfortunately, I’m not seeing the boxes. Was this already solved? If not, please add a screenshot to so I can see the exact sections you’re concerned about.

    Best regards,
    Jordan Shannon

    October 30, 2017 at 11:08 am #870404
    NeilJC

    I have tried IE, Chrome and Firefox and I can see the boxes in all browsers. What browser are you using Jordan?
    How do I add a screenshot please?
    Thank you
    Neil

    October 31, 2017 at 12:30 am #870672
    NeilJC

    I have installed a child theme just in case but that has not fixed it. I have also viewed the site in two other PC’s and I can see the boxes on both.
    Sorry to ask, but can someone have a look please?
    I cannot see anything unusual with the homepage?

    Update – I have spent a couple of hours on trying to find the problem. It appears that the screen is split into 2 columns now and the video plays on the left of the screen in a small box. I have deleted the full screen slider and recreated a new one. I have also tried the Easy Full Screen Slider and none of them work.

    The screen should have centred text with smoke rising from the bottom.

    It used to work great before I upgraded the theme.

    Thank you
    Neil

    • This reply was modified 7 years, 1 month ago by NeilJC.
    October 31, 2017 at 1:09 am #870679
    Cliffy

    I’m not sure @jordan realised the word Home is actually a link to your website. It seems pretty obvious there is a problem, but I don’t know how to help, sorry.

    October 31, 2017 at 5:07 am #870716
    Jordan Shannon

    Hi,

    I’m seeing the issue now. If possible, please try disabling all active plugins to rule out any scripting conflict that may have occurred after the update.

    Best regards,
    Jordan Shannon

    October 31, 2017 at 8:19 am #870782
    bremerlloyd

    I have exactly the same issue and disabling plugins / cache was not working.

    October 31, 2017 at 11:21 am #870800
    NeilJC

    Hi Jordan,
    I disabled all plugins but the issue remains.
    There is also a cursor ‘timer’ in the centre of the screen so it looks like the theme is trying to load something?
    Any help would be greatly appreciated please.
    Regards
    Neil

    October 31, 2017 at 5:00 pm #870886
    Jordan Shannon

    Hi,

    Apologies, that my original suggestion did not work. I found out that this is in fact an ongoing bug that we are trying to fix. Please follow this thread below as it contains a few suggested fixes and solutions that may work until we can address this in an update:

    Video background broken in Enfold 4.2

    Best regards,
    Jordan Shannon

    October 31, 2017 at 8:13 pm #870965
    NeilJC

    Hi Jordan,

    Adding the following custom / quick css fixes it…

    #top .av-video-slide .mejs-container {
    width: 100% !important;
    }

    This I guess is only temporary until the offending script is identified and fixed.

    Thanks
    Neil

    November 1, 2017 at 1:46 pm #871213
    Rikard

    Hi Neil,

    Thanks for the feedback and for sharing, we’ll have a fix ready for that in the next release of the theme. Sorry for the problems.

    Best regards,
    Rikard

  • Author
    Posts
Viewing 11 posts - 1 through 11 (of 11 total)
  • You must be logged in to reply to this topic.