Viewing 6 posts - 1 through 6 (of 6 total)
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  • May 28, 2020 at 1:50 pm #1217346
    maxxqf

    this morning I found my homepage of WordPress is not showing properly . a big gap on the top ..
    then i found the reason is the layerslider is not working properly ….
    i try to updata the enfold to the new version ,but still have this problem..

    suddenly happened …..
    what can I do

    May 28, 2020 at 5:32 pm #1217450
    Victoria

    Hey maxxqf,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    May 28, 2020 at 5:51 pm #1217469
    maxxqf

    i put the user info in the private

    May 29, 2020 at 3:45 pm #1217761
    Victoria

    Hi maxxqf,

    The recent update has the Layer Slider update, since it did not rewrite properly, please delete Enfold folder and upload a fresh copy over FTP.

    Best regards,
    Victoria

    May 30, 2020 at 6:30 am #1217912
    maxxqf

    thank for your reply , and i found the slider is working now .
    do i need reupload enfold again?
    thanks

    May 30, 2020 at 4:13 pm #1218013
    Victoria

    Hi maxxqf,

    If the slider is working now, there is no need to reupload the theme.

    Glad it’s working for you now! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

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