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  • #943527

    Hi

    After updating the theme, My website can’t load the home page, it’s showing the Preloader image and hangs there.

    If I turn Preloader off, website load normal

    Pls help
    Thanks

    #943532
    This reply has been marked as private.
    #943541
    This reply has been marked as private.
    #943868

    Hi,

    I have checked your site and noticed it’s using twentyfifteen theme with no Enfold, can you set it back? so we can try to check it and figure out what’s causing the issue.

    Best regards,
    Nikko

    #943871
    This reply has been marked as private.
    #944042

    Hi,

    Since there was no reply here, I think I’m the first one to have checked, I have checked again and saw that Enfold was broken, you can check here at the bottom: http://laurazen.com/wp-admin/themes.php
    The error is:

    Template is missing. Standalone themes need to have a index.php template file. Child themes need to have a Template header in the style.css stylesheet.

    Can you give us ftp access also, so we can try to enable debug and check the files.

    Best regards,
    Nikko

    #945825
    This reply has been marked as private.
    #946988

    Hi jgmelki,

    Thanks for giving us the ftp access.
    The theme is now fixed and I have enabled the preloader and it works fine on my end and the homepage shows without any issues.
    Let us know if you need further assistance :)

    Best regards,
    Nikko

    #947085

    What a relief :)

    Thank you Nikko … Appreciate your wonderful support.

    Best regards,
    John

    #947106

    Hi John,

    Glad that we could help. :)
    Feel free to comeback if you need further assistance.
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

Viewing 10 posts - 1 through 10 (of 10 total)
  • The topic ‘Home page Hangs when Preloader is on’ is closed to new replies.