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This has happened twice now. The site runs fine for a few days, but then for no apparent reason suddenly the homepage will not load. It will just show a blank white page. It gives no error, and if I manually type in any other page, it will load fine, but anytime I click on a link back to the home page or type in the base URL it only loads as a plain white page with no data. Again, not even an error…
Please help. As you can imagine, this is embarrassing and highly unacceptable.
Have a look at the link here:
http://arabellafoods.co.uk/Just more on this issue:
We originally built the site in a subdirectory and then transferred it to its own domain (which is an Addon Domain of our hosting account).When I load up the original subdirectory, the site works fine:
http://rednovamedia.com/arabella/But I have changed the WordPress URL and the Site URL under General Settings to the new URL – and it worked for several days. SO I’m curious as to why it has suddenly stopped working here.
Any help would be greatly appreciated.
I have built MANY sites this way using other themes, and I have never had this problem.
Please help with this issue ASAP.
Regards,
DJ NickeHi,
We need to discard if the issue is theme-related, switch back to the default WordPress theme and see if the issue persists.
Cheers!
JosueHi, I have activated Twenty Thirteen and I still get the same issue.
It loads when I go to the original Subfolder:
http://rednovamedia.com/arabella/But it is still a white page when I try to load the new domain:
http://arabellafoods.co.uk/Hey!
Hmm, is a WordPress/server thing then, is necessary to do this?
But I have changed the WordPress URL and the Site URL under General Settings to the new URL – and it worked for several days. SO I’m curious as to why it has suddenly stopped working here.
I think i’d be safer to have the both setting in the same domain.
Best regards,
JosueYes, they are BOTH set to the new URL:
http://arabellafoods.co.ukBut I’ve never had this issue before using any other theme.
Hi!
Yeah, but the problem persists even with the Default WP theme, so is not theme-related, have you tried disabling all third-party plugins?
Regards,
JosueThe strange thing is, the site works FINE when I am logged in as Administrator in that browser. But if I try to open the site in another browser where I am not logged in, it suddenly breaks.
For example, I am logged into the site in Chrome, editing the settings – and the site appears FINE to me in Chrome.
However, when I try to view the site in Safari, it loads the white page.
Then if I switch: logout in Chrome and Login in Safari, then the site displays fine in Safari but not in Chrome…
Sorry to be further bother. But interestingly, the site loads perfectly from ‘all smart phones’, but not from any desktops or laptop browsers.
Just wondering if this points to something within the theme that can be refreshed ?
Any feedback would be greatly appreciated.
many thanks,
Hey!
I flushed the Theme Options > Frontpage Settings and it started to work again. Please check: http://arabellafoods.co.uk/
Regards,
IsmaelHi Ismael,
Thank you for your assistance, however the site is still not working.
As I said before, it appears to work fine when you are logged into the Admin Panel, but when you log out or open it in a different browser it only gives the white screen of death.Another strange fact is that the site loads just fine on my iPhone.
Are there any places in the PHP files where the domain might be hard coded? I’m happy to peruse them and correct any address errors.
I really appreciate all your help with this.
I found the problem. It was a plugin called “WP SuperCache”
The site wouldn’t work if that plugin was still in my plugins directory. Even though the plugin was never activated, it still broke the site (probably by trying to redirect it to the old address).
Disabling all plugins didn’t fix the problem, however RENAMING my plugins directory did fix the problem.
So then I just moved each plugin back into a new plugins folder one at a time until I found the one that broke the site.
Thank you again for your time. I’m sorry to bother you with a problem that turned out not to be your fault after all.
What troubles me is that I use WP Super Cache on all of my other sites, and I usually build them in a sub-folder and move them to their own domain later. This is the first time I’ve encountered this problem.
It might be worth making a note of it for your later use and reference.
Hostgator (my host) automatically installs and activates WP Super Cache with every new WordPress installation.
Hey!
You can try W3TC instead: http://wordpress.org/plugins/w3-total-cache/ – I’m using it on my website ( http://inoplugs.com/ ) without any issues. In addition please check the allocated memory limit. A blank page often indicates an allocated memory error and you can fix it by increasing the memory to 128M ( http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP ).
Regards,
Peter
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