Viewing 4 posts - 1 through 4 (of 4 total)
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  • January 14, 2018 at 9:17 pm #897183
    Anna Hilty
    Guest

    Hello! After editing the page “Home” and saving all the changes made, the preview won’t show the updates: instead a blank page or just some of the content it’s shown. When I return to the page editor some of the elements disappear and I have to keep going back to old revisions and redo the changes. Also this behaviour is quite random, it works correctly for a few minutes/hours and then again the preview/saving problems return. Any idea what is going on? Thank you!

    January 15, 2018 at 4:35 am #897345
    Rikard

    Hey Anna Hilty,

    Could you please register on the forum and start a new thread there? This channel is for pre-sale questions only.

    Please include admin login details in your thread so that we can have a closer look at the back end of your site.

    Best regards,
    Rikard

    • This reply was modified 7 years ago by Rikard.
    January 18, 2018 at 11:11 pm #899331
    Anna Hilty
    Guest

    I do not have access to the purchase code, in order to start a new thread. I did not purchase the theme. The developer is mia and have no contact with them.

    January 19, 2018 at 1:40 am #899415
    Yigit

    Hey!

    I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

    The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

    If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own.
    However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

    Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

    I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

    Sorry for that!

    Regards,
    Yigit

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