Viewing 6 posts - 1 through 6 (of 6 total)
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  • May 25, 2018 at 2:50 pm #962162
    JohannBelo

    Not able to upload any demo of enfold theme correct, images are not shown

    see attached, I already delted the theme , downloaded new and installes, same error

    no attachement possible, there is stated, this element was disabled in your theme settings, in each image, box and so on

    I checked the settings, everything is active

    • This topic was modified 6 years, 10 months ago by JohannBelo.
    May 27, 2018 at 6:10 pm #962848
    Mike

    Hey JohannBelo,
    Sorry for the late reply and thank you for the login, I was able to login.
    I see you are using Strato webhost, which has issues with the demos as they block them.
    We can assist with a manual demo import but we will need FTP access to do so.
    Please note that with the demo import you will lose all content and settings.
    Which demo would you like, 2017 Demo?

    Best regards,
    Mike

    May 28, 2018 at 7:14 pm #963404
    JohannBelo

    Hello Mike,

    yes I like to have the 2017 Demo, please install. But what is with the other demos, when I like to use another in future I have to contact the support? Is it not possible to fix it generall so that I can use it by myself?

    Best regards,
    Johann

    May 29, 2018 at 2:01 pm #963675
    Mike

    Hi,
    I have manually installed the demo for you, please clear your browser cache and check.

    Best regards,
    Mike

    May 30, 2018 at 8:27 am #964052
    JohannBelo

    Thanks! What happens when I switch Demo to another, do I have then the error again, or is this fixed generally?

    May 30, 2018 at 1:56 pm #964236
    Mike

    Hi,
    This error is from Strato webhost, when working with other members we have found that their PHP Boost is a issue and it also seems that they are blocking the demo files IP address, but we are not 100% sure on this because Strato has not been helpful in solving this.
    There are a few ways to manually import the demo from a localhost that you would need to create on your computer. If you feel comfortable working with a localhost environment then I would be happy to explain the steps, otherwise if you wish to change your demo I would be happy to assist again.
    Note that anyway to install a demo you will lose your current content and settings, typically someone will only install a new demo when they wish to reset their site.
    If you wish to get sections from the different demos to see how they work or apply a certain page to your site, then installing a localhost and Enable Avia Layout Builder Debug to copy the shortcode to your live site works very well.

    Best regards,
    Mike

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