Viewing 17 posts - 1 through 17 (of 17 total)
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  • July 11, 2022 at 4:52 am #1357903
    cindybird52

    Hello,
    I am at my wits end trying to fix abnormalities at this client website: chicjewelry12.com

    I have many Warnings at the bottom, and the slider on the top of the Home page loads on the page oddly. Again, I do not know what to do. I’ve tries many (many) things listed in Support, including checking my .htaccess file (all checks out). I have deleted all content from Widgets, but yet the Warnings still appear at bottom of all pages.

    Does Kresi have support to fix my site for a fee? I am at the end here with trying. Thank you.

    July 11, 2022 at 7:08 am #1357904
    Nikko

    Hey cindybird52,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    July 11, 2022 at 5:21 pm #1357971
    cindybird52

    Thank you kindly. I will do here within 15 minutes.

    July 11, 2022 at 5:30 pm #1357972
    cindybird52
    This reply has been marked as private.
    July 11, 2022 at 9:31 pm #1357983
    Rikard

    Hi,

    Thanks for that. I see that the warnings disappear when the parent theme is active, so those might be caused by some customisation in your child theme. Please provide FTP login details in private as well, if you should need any further help.

    Best regards,
    Rikard

    July 12, 2022 at 4:16 am #1358020
    cindybird52

    I posted a private message with credentials but I’m not seeing it on this thread. Kindly let me know if it didn’t post for some reason and I will repost.

    I very much appreciate your help in this issue.

    July 12, 2022 at 9:37 am #1358036
    Rikard

    Hi,

    Thanks for the update. I can only see WordPress login details in this thread, please try posting the FTP login details again. Also remember to write something in the public box when posting details in private.

    Best regards,
    Rikard

    July 12, 2022 at 6:10 pm #1358108
    cindybird52

    Credentials submitted in Private Reply. Thank you greatly.

    July 12, 2022 at 7:37 pm #1358120
    Rikard

    Hi,

    Thanks for the update, I still can’t see any FTP details though. Could you please try to post them again? Also please verify that they are posted by visiting the actual support forum thread afterwards.

    Best regards,
    Rikard

    July 12, 2022 at 8:09 pm #1358123
    cindybird52

    Credentials sent again in Private

    July 13, 2022 at 7:20 am #1358157
    Nikko

    Hi cindybird52,

    Thanks for giving us those credentials.
    We have fixed it for you.
    Please review your site :)

    Best regards,
    Nikko

    July 13, 2022 at 5:07 pm #1358223
    cindybird52

    Thank you greatly!!!! I sincerely appreciate your help in this matter.

    I see only 1 issue yet, on the Home page only:

    Under the Easy Slider, there is a ‘white space only’ delay of 7 seconds BEFORE the 3 Row Items (new arrivals, gifts, clearance) move up (under the slider) to their proper position.

    If you tell me how to fix I can try. Originally there was a Full-Page Slider, and I replaced with Easy Slider seeing if it would change but it did not.

    I am grateful for all of your assistance.

    July 14, 2022 at 2:57 am #1358270
    Mike

    Hi,
    Thanks for the link to your site, the space under the slider on the homepage was caused by the Smush Pro Lazy Load feature, I have disabled it for your homepage:
    2022-07-13_004.jpg
    If you clear your browser cache and check now the error is corrected. Smush Pro is aware of this issue and has told other users they are working on it, we are not able to correct the plugin error from the theme.

    Best regards,
    Mike

    July 14, 2022 at 6:09 pm #1358361
    cindybird52

    I suspected that may have had something to do with it. This plugin has been nothing but a pain, including its counterpart Hummingbird.

    I am forever grateful for ALL of you help! Many “coffees” sent your way.

    The support I receive at this forum over the last several years has always been nothing short of OUTSTANDING.

    Thank you!!
    Cindy

    July 14, 2022 at 7:14 pm #1358364
    Rikard

    Hi Cindy,

    Great, I’m glad that we could help you out, and thanks for the kind feedback :-)

    Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

    July 14, 2022 at 7:31 pm #1358367
    cindybird52

    You may close the ticket. THANK YOU again!

    July 14, 2022 at 8:01 pm #1358372
    Rikard

    Hi,

    Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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