Viewing 17 posts - 1 through 17 (of 17 total)
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    Posts
  • February 9, 2018 at 12:51 pm #910234
    iainpdavies

    I am using the latest version of Enfold and would like to hide a color section with video on mobile and tablet screen sizes.

    To achieve this I have gone into the screen Option Tab on the Color Section and ticked the boxes for the screen sizes that I want to hide the section on. This has no effect at all.

    Could you let me know how I get this to work as it is a very useful feature.

    Many thanks,
    Iain

    February 9, 2018 at 1:33 pm #910245
    Mike

    Hey iainpdavies,
    These options are working on my install of Enfold,
    please clear any cache plugin and your browser cache and check again. If you are still having trouble please include a admin login in the private content area so we can take a closer look.

    Best regards,
    Mike

    February 9, 2018 at 1:50 pm #910254
    iainpdavies

    Hello

    Thanks for your response. It is definitely not working on my installation. I have sent an admin login in the private section below.

    Many thanks for your help.

    February 9, 2018 at 1:56 pm #910257
    Mike

    Hi,
    Thank you for the login, but can you also include your url.

    Best regards,
    Mike

    February 9, 2018 at 3:02 pm #910276
    iainpdavies

    Hi Mike

    Did you have any success with the problem?

    Thanks,
    Iain

    February 9, 2018 at 3:19 pm #910280
    Mike

    Hi,
    Please include the url address to your site, I don’t see it, only the login information.

    Best regards,
    Mike

    February 9, 2018 at 4:02 pm #910295
    iainpdavies

    I sent it in a private message

    February 9, 2018 at 4:04 pm #910296
    iainpdavies

    Its the first color section at the top of the homepage that I am trying to hide.

    February 9, 2018 at 4:45 pm #910313
    iainpdavies

    Hi Mike

    There is also a small space above the full screen video showing a white boarder. Do you know how I can get rid of this space please?

    Thanks,
    Iain

    February 10, 2018 at 5:22 pm #910569
    Mike

    Hi,
    I’m not sure why the Element Visibility options are not working on your page, I didn’t find any other posts with this issue and didn’t find anything in your css that is conflicting with it. Perhaps try disabling your plugins and custom functions.
    But to solve this issue for you I added this code into your css:

    @media only screen and (max-width: 989px) { 
#hpvideo,.playbutton,.mutebutton {display:none !important;}
}

    and it seems to be working, Please clear your browser cache and check.

    Best regards,
    Mike

    February 12, 2018 at 6:44 pm #911261
    iainpdavies

    Hello

    There is also a small space above the full screen video showing a Black boarder. Do you know how I can get rid of this space please?

    Thanks,
    Iain

    February 12, 2018 at 6:45 pm #911262
    Jordan Shannon

    Hi,

    Is Mike’s previous suggestions working? Did he solve your initial issue?

    Best regards,
    Jordan Shannon

    February 13, 2018 at 1:56 pm #911687
    iainpdavies

    Hello

    Yes thank you Mike’s suggestion is working fine. Thanks.

    I know need help removing the black space above the videos at the top of each page.

    There is a small space that should not be there. Can you help with why its there and how I remove it?

    Thanks,
    Iain

    February 13, 2018 at 5:22 pm #911790
    Jordan Shannon

    Hi,

    I see. Is it possible that the bar is apart of the video?

    Best regards,
    Jordan Shannon

    February 13, 2018 at 5:25 pm #911794
    iainpdavies

    Hello

    No the video does not have a boarder on it. Until a few days ago the video filled the screen correctly.

    There must be something making it have a boarder. The site is ready to go live apart from this so any help would be appreciated.

    Thanks,
    Iain

    February 13, 2018 at 5:28 pm #911798
    iainpdavies

    Its ok I have fixed it. Thanks for your help. Please close the ticket.

    February 13, 2018 at 5:34 pm #911803
    Jordan Shannon

    Hi,

    Great! I’m glad you were able to get this fixed. The video looks great now. If you need further help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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Viewing 17 posts - 1 through 17 (of 17 total)
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