Viewing 4 posts - 1 through 4 (of 4 total)
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  • June 5, 2019 at 4:06 pm #1107665
    Ikyo

    Hi support

    For mysterious reasons, some div are missing on certain posts on my site. All my plugins + theme are up to date and there’s no unclosed div style in my page.

    When I copy-paste my post on a page, the bug diseppear

    What am I missing
    Can you give me an hint so I can

    Many thanks
    Kind regards !

    June 7, 2019 at 3:29 pm #1108277
    Nikko

    Hey Ikyo,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    June 7, 2019 at 3:36 pm #1108278
    Ikyo

    Many thanks Nikko !

    June 10, 2019 at 6:00 am #1108742
    Nikko

    Hi Ikyo,

    Thanks for giving us admin access.
    We will check on the issue further.
    The problem seems to show up if layerslider is used in it.

    Best regards,
    Nikko

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