Viewing 11 posts - 1 through 11 (of 11 total)
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  • May 25, 2018 at 10:44 am #962009
    Marco

    after have update the last vercion Enfold 4.4 , it does not show the changes made into the site, pages, portfolio article etcc..

    It happens only for some users, but not all users
    it would seem a cache problem but the server employees tell me that the problem in due to the theme…
    Please help me…

    • This topic was modified 6 years, 6 months ago by Marco.
    May 25, 2018 at 2:59 pm #962170
    Ismael

    Hey sacha,

    Thank you for using Enfold.

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
    In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)

    Best regards,
    Ismael

    May 25, 2018 at 3:12 pm #962180
    Marco

    Hello, Of course you can deactivate each plug in

    the important is solve this problem.. please

    Best regards
    Sacha

    May 28, 2018 at 1:10 pm #963156
    Ismael

    Hi,

    What specific changes are you trying to make? Are you trying to change the design of the site? A minify plugin is active in your installation. Please make sure to purge the cache or deactivate the plugins (Autoptimize) temporarily. We also deactivated the theme’s css and js compression.

    Best regards,
    Ismael

    May 28, 2018 at 2:50 pm #963256
    Marco

    I have recently changed the grid, but he problem and happened since Iinstalled Enfold 4.4
    I have olready purged the server in each level for caching.
    I now have disabled each plug of optimization, but the problem is the same.
    I continusly made changes about article… put in private, changing words and categories.
    but the changes are not correctly shown on visitors
    I hope you undertand, I Cannot speack english well..
    Please Help me..

    • This reply was modified 6 years, 6 months ago by Marco.
    May 31, 2018 at 4:51 am #964613
    Ismael

    Hi,

    Thanks for the update. I just created a test post and the changes I made there show immediately. ( see private field )

    Best regards,
    Ismael

    May 31, 2018 at 7:14 am #964644
    Marco

    Hi, I will try to explain better

    can I sand a link to each visitor? no, so your test does not demonstrate the correct functioning.
    The problem happens to me and other hundreds of user.

    if an user visit the page “Livorno” , and after i made an article ” My article 10 ” end I show it in the same page ” livorno”, when the same user returns, in the page “livorno” cannot see the last article “My Article”

    The same problem is for hundreds of visitors … it is a BIg Problem for me.

    This Problem exists since when I downloaded enfold 4.4

    May 31, 2018 at 7:16 am #964646
    Marco
    This reply has been marked as private.
    June 4, 2018 at 4:18 am #966281
    Ismael

    Hi,

    Thanks for the update. It looks like a cache issue based on your description. Please disable the SG Optimizer, Autoptimize and WP-Optimize plugin temporarily then try to publish a new article. Ask your visitors if they can see the new article immediately.

    Best regards,
    Ismael

    June 4, 2018 at 8:36 am #966362
    Marco

    Hello! Thanks for your reply,
    Yes, right, It looks like a cache Problem…
    I have already disabled each plug in of cache, and ask to the server host, to clean each cache in the server…

    But the problem is the same….

    June 6, 2018 at 5:29 am #967630
    Ismael

    Hi,

    Thanks for the update.

    Is the new article displaying when a default theme (20seventeen, 20sixteen etc) is activated?

    Best regards,
    Ismael

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