Viewing 9 posts - 1 through 9 (of 9 total)
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  • March 4, 2020 at 12:34 am #1189853
    bleepstudio

    Hi

    We’ve been experiencing downtime on our site hosted with GoDaddy. I read support threads mentioning the error is not critical but we are experiencing 50% downtime. We have other installations of Enfold on the server that are okay.

    Are you able to suggest a fix?

    Thanks
    Steven

    March 4, 2020 at 9:24 am #1189969
    Rikard

    Hey Steven,

    Thanks for the login details, it seems like they are not working though:

    ERROR: Incorrect username or password.

    Please check and verify.

    Best regards,
    Rikard

    March 4, 2020 at 5:55 pm #1190129
    bleepstudio

    Sorry Rikard—thanks for getting back. Updated password in Private data.

    Steven

    March 4, 2020 at 5:56 pm #1190130
    bleepstudio

    Sorry Rikard—thanks for getting back. Updated password in Private content.

    Steven

    March 4, 2020 at 8:16 pm #1190212
    Victoria

    Hi Steven,

    Can you please check the server log for error?

    Best regards,
    Victoria

    March 4, 2020 at 10:56 pm #1190252
    bleepstudio

    Hi Victoria

    Sorry, I’ve supplied the wrong website details!

    The website with errors causing downtime is: rugbyleaguetraveloffice.com – I will add login details in private content

    The error reported by GoDaddy is:
    [27-Feb-2020 09:17:37 UTC] PHP Warning: Invalid argument supplied for foreach() in /home/nra0nk8xfbea/public_html/rugbyleaguetraveloffice.com/wp-content/themes/enfold/includes/helper-assets.php on line 330

    March 5, 2020 at 10:10 am #1190351
    Rikard

    Hi Steven,

    Thanks for the update, the details to the new site are not working either. Please check and verify:

    ERROR: Incorrect username or password.

    Best regards,
    Rikard

    March 5, 2020 at 10:16 pm #1190681
    bleepstudio

    Sorry. Again! There was a rogue ‘v’ somehow got added. Copied and checked password now in private content.

    March 6, 2020 at 7:08 am #1190754
    Rikard

    Hi,

    Thanks for that, login details are working now. The warning you are getting should not cause your site to go down though, it’s not a critical error. Could you update your PHP version 7.3 to see if that makes any difference? If not then please try to disable all plugins to see if there is a conflict coming from any of them.

    Best regards,
    Rikard

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