Viewing 11 posts - 1 through 11 (of 11 total)
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  • July 8, 2025 at 12:08 pm #1486457
    katielouise2008

    Hi,

    I’ve recently transferred a website over from a previous supplier. The theme version they were using was quite outdated, so I’ve purchased the latest version from you in order to bring everything up to date. This was advised to do in pre-sale questions to you.

    The site is now up and running, but I’m having a couple of issues:
    Layer Slider images aren’t displaying on the homepage – I can see the images correctly within the Layer Slider plugin, but they’re not appearing on the live site.
    Menu: this will not display as should from the original site
    Footer widgets are not displaying – I’m unable to get any of the footer widgets to show up on the site.

    I’ve included both sets of login credentials in the private content section for you to take a look.
    Thanks in advance for your help!

    July 8, 2025 at 6:24 pm #1486471
    Rikard

    Hey katielouise2008,

    Thanks for the login details. What happens if you activate the parent theme?

    Best regards,
    Rikard

    July 8, 2025 at 6:33 pm #1486473
    katielouise2008

    HI Rikard, i have tested this and its exactly the same, this is a test site so happy for you to play around where needed, i have given the login details for this. thanks

    July 9, 2025 at 11:29 am #1486509
    Rikard

    Hi,

    1. The images in the slider don’t seem to exist on your site, example in private.
    2. You need to set your own menu under Appearance->Menus, otherwise the theme will default to showing all pages.
    3. The Appearance->Customise menu is not active on your site, please activate it or provide FTP login details so that we can check the content of your child theme.

    Best regards,
    Rikard

    July 9, 2025 at 1:33 pm #1486513
    katielouise2008

    Hi, thanks for getting back to me.

    I agree with your point on the image, but if you check the link in the private area (Screenshot 2025-07-09 122422), you’ll see that the image does exist.

    Also, when I preview the Project Home under the Imported Group in LayerSlider, the image displays perfectly (Screenshot 2025-07-09 122733).

    I’ve added the SFTP details in the private area for you to access the child theme, along with the file path for this test site.

    Let me know if you need anything else. Thanks

    July 10, 2025 at 3:50 pm #1486602
    katielouise2008
    This reply has been marked as private.
    July 10, 2025 at 9:41 pm #1486616
    Rikard

    Hi,

    If the images are not accessible via a direct URL, then they will not be available in a slider either. Try uploading the images again and replace them in your slides.

    You have header.php and footer.php in your child theme, please replacing those files with the parent theme files, then add your customisation back in.

    Best regards,
    Rikard

    July 11, 2025 at 10:55 am #1486645
    katielouise2008
    This reply has been marked as private.
    July 11, 2025 at 8:21 pm #1486669
    Rikard

    Hi,

    Thanks for the update.

    Slider – I see that you are not using an Enfold element, but a shortcode. What exactly is generating the slider in question?

    Widgets – I renamed footer.php and header.php in your child theme, and the widgets are working as expected now.

    I’ve noticed that the Advanced Layout Builder no longer appears in the menu the way it did in the older version, which suggests there have been significant changes between theme versions.

    I don’t understand what you mean by this, please try to explain a bit further. Also, if you could stick to one problem at a time and per thread in the future, then that would be appreciated.

    Best regards,
    Rikard

    July 15, 2025 at 9:31 am #1486784
    katielouise2008
    This reply has been marked as private.
    July 15, 2025 at 2:02 pm #1486804
    Rikard

    Hi,

    Thanks for the update, we’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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