Viewing 7 posts - 1 through 7 (of 7 total)
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  • December 22, 2017 at 12:16 pm #891544
    kelsangchodor

    Dear Sir,

    Can you help – since I have migrated my enfold theme to a new server the layerslider has been buggy loading onto mobile phones and also on some tablets/desktops

    The site is : http://meditationinsarasota.org.

    The symptoms are the images are not displaying or if they do it’s only for 1 second and they disappear. Also, sometimes the images display but as soon as layers are introduced into the slide the main slide image disappears.

    Can you make sense what this might be? It’s not the images have lost their links since the migration. I’ve checked that.

    I did update php to 5.6 – could that be it?

    Best Wishes,
    Chris Skelton.

    December 22, 2017 at 4:52 pm #891634
    Victoria

    Hey Chris Skelton,

    The Layer Slider is working fine on my end. Could you please clear the cache, check again and get back to us. Can you specify the browser you’re using?

    Best regards,
    Victoria

    December 22, 2017 at 5:24 pm #891646
    kelsangchodor

    Hi Victoria,

    I’m testing it on my mobile phone (and one other phone from my house). Here’s an image of what’s happening:
    I’ve deleted all the cache on both phones – still the same result.
    Hmm, very strange behaviour.

    https://www.dropbox.com/s/h2l6oq57cppanux/Screenshot_2017-12-22-15-02-52.png?dl=1

    On two phones I’ve deleted cache (running chrome) – still has the same problem,

    Thanks for any help,

    Best wishes,
    Chris

    December 22, 2017 at 5:36 pm #891654
    kelsangchodor

    Hi Victoria,
    Further to above:
    Here’s another screenshot (after a clearing of all cache) of it not displaying correctly on a desktop:
    Using Chrome:
    https://www.dropbox.com/s/nqadrv5o9v19mek/screenshotdektop.png?dl=1

    You might think the links are missing to those images but they aren’t because they pictures do actually appear for 1 second – and then disappearing. The behaviour is very odd.
    The layerslider does work correctly on other desktops though … like yours!
    Please can you offer advice?

    Best Wishes.

    December 22, 2017 at 8:13 pm #891707
    Victoria

    Hi,

    Well, you’re loading some images via http and the website is on https, some of then can be blocked. You need to update links to all those images.

    Best regards,
    Victoria

    December 22, 2017 at 9:39 pm #891730
    kelsangchodor

    Hi Victoria!
    Hey, that seems to have fixed it!
    Thanks so much for your help – really appreciated!!!
    Have a great day & thanks one again,
    Best wishes,
    Chris Skelton.

    December 24, 2017 at 12:07 am #891877
    Mike

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    Best regards,
    Mike

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