Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • November 1, 2021 at 4:18 pm #1327316
    WiscoLibrary

    Hi!

    Our site went down this morning — the backend is fine, but on the front end, it shows the default Enfold header and no content or pages at all. Oddly, the footer is fine.

    Everything looked fine in the backend.

    When I came here to request support, the forms told me our license had expired on 2017. That seemed like a glitch.

    So to try the remedy the situation, I quickly bought a new license from Themeforest, but so far, nothing is helping.

    I’d appreciate some support on this ASAP. Thanks!

    November 1, 2021 at 4:36 pm #1327323
    Yigit

    Hey Mike,

    Thanks for contacting us!

    Could you please create temporary admin logins and post them here privately so we can look into it? :)

    Best regards,
    Yigit

    November 1, 2021 at 4:52 pm #1327327
    WiscoLibrary
    This reply has been marked as private.
    November 1, 2021 at 5:45 pm #1327329
    Yigit

    Hi,

    I checked your website and everything seems fine. It sounds like your theme options might have reset either by accident in theme options or by deleting dynamic file from your server and re-selecting and saving regenerated it.

    If you are still experiencing any issues, please point them out so we can look into it :)

    Best regards,
    Yigit

    November 2, 2021 at 2:28 pm #1327465
    WiscoLibrary

    OK, thank you so much!

    November 2, 2021 at 7:05 pm #1327518
    Yigit

    Hi,

    Let us know if you have any other questions and enjoy the rest of your day :)

    Best regards,
    Yigit

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)
  • The topic ‘HELP: Site down appears, to be theme registration problem?’ is closed to new replies.