Viewing 8 posts - 1 through 8 (of 8 total)
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  • #803513

    Hi – I realise there are other threads with this same issue, but I’ve tried everything you have suggested and still can’t edit my pages – the avia page builder is stuck on the rotating pre-loader.

    I have deactivated all plugins, tried several browsers, updated to the latest theme (4.0.7), hard-refreshed my cache and still can’t get it working. It was only doing it on one page to begin with so I tried to start a new page and it happened there too.

    Please can you log in and see if you can fix it or tell me what’s going on?

    #803524

    Hey katrinav,

    Thanks for the login details. Your Layout Builder is loading fine on my end when checking one of your pages, could you try a different browser maybe? If that doesn’t work then please specify what exact page you are having problems with.

    Best regards,
    Rikard

    #803558

    Hi Rikard, the home page is the one I can’t load: http://wsb2-3b-syd.hostyourservices.net/~qrrrwnor/home-2/

    #803627

    Hi,
    I’m getting 403 (Forbidden) for “/wp-admin/admin-ajax.php”
    Possible solutions are the WordPress Memory Limit set via PHP and/or .htaccess!

    In .htaccess, add the following:

    php_value post_max_size 512M
    php_value upload_max_filesize 512M
    php_value max_input_vars 5000
    php_value max_execution_time 300
    php_value max_input_time 300
    php_value memory_limit 512M

    In wp-includes folder, navigate to default-constants.php, scroll down to around line 35 and change “64M” and “40M” to reflect your new .htaccess memory limits.
    e.g;

    // Define memory limits.
    	if ( ! defined( 'WP_MEMORY_LIMIT' ) ) {
    		if ( false === wp_is_ini_value_changeable( 'memory_limit' ) ) {
    			define( 'WP_MEMORY_LIMIT', $current_limit );
    		} elseif ( is_multisite() ) {
    			define( 'WP_MEMORY_LIMIT', '512M' );
    		} else {
    			define( 'WP_MEMORY_LIMIT', '256M' );
    		}
    	}

    This will force WordPress to use 256MB of Memory on a single-site installation, and 512MB of Memory on a Multi-site installation.

    Note: Some hosting providers do not allow you to change this or have smaller limits, so consult them if you can’t modify .htaccess and/or default-constants.php

    Best regards,
    Mike

    #803735

    Hi Mike,

    Thank you for your help – I have completed those instructions but the page editor is still not loading. :(

    Any other ideas?

    #804259

    Hi,
    Your 403 error is gone now and the home page loads in the editor, but the home-2 page seems to be gone, did you delete it?

    Best regards,
    Mike

    #804475

    Hi Mike,

    Yes I couldn’t wait any longer so I had to find a workaround – it only seemed to happen on pages that used a slider element.

    It seems to be okay now – not sure why.

    Thanks for your help.

    #804841

    Hi,

    Ok, thanks for the feedback. We’ll keep the thread open in case you should have any further problems.

    Best regards,
    Rikard

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