Viewing 11 posts - 1 through 11 (of 11 total)
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  • May 26, 2018 at 1:11 am #962479
    tremblayly

    Hi
    Received a call from a customer trying to process an order only to find out the following does not work.

    After updating my product site to the latest version of Enfold and appending the privacy policy consent checkbox for my login/registration forms, this prevents users from login in unless they acknowledge and agree to the privacy policy.
    1) The checkbox does not display from which users can check/agree
    2) Can’t accept therefore no one can login/register

    I have disabled this feature until it gets resolved.

    I’m testing on my STAGING server for now. Here’s the link to my dev website where these new features are enabled: http://silviafindings.staging.wpengine.com/ (hosted on WPengine)

    May 26, 2018 at 2:01 am #962485
    tremblayly

    Hi
    I have the same issue with the comment form……no checkbox displayed and can’t submit comment until acknowledgement is received….

    This is happening on two sites of mine….

    Lyse

    May 28, 2018 at 1:24 pm #963167
    Peroks

    I have the same problems on my site. The consent checkboxes are missing on the comment and login form. The consent checkboxes are displayed as expected on Register and Mailchimp forms.
    Per

    May 28, 2018 at 1:38 pm #963178
    Victoria

    Hi tremblayly,

    I accepted the cookies when I first entered the website, then I see these (in private). I filled out the form and was taken to the PayPal page.

    Please, describe in more detail how to reproduce the issue?

    Best regards,
    Victoria

    May 28, 2018 at 3:13 pm #963285
    tremblayly

    Hi Victoria,

    The checkboxes I’m referring to are with the login/registration form here:

    My Account

    and now see that the comment submission form is now working.

    Thanks
    Lyse

    May 28, 2018 at 3:22 pm #963296
    Yigit

    Hi Lyse,

    I registered using “testing” name and it worked. Could you please elaborate on the issue?

    Best regards,
    Yigit

    May 28, 2018 at 3:28 pm #963304
    tremblayly

    Hi Yigit,
    Here’s a screenshot of where I don’t see the checkbox and can’t login:

    https://screenshots.firefox.com/sGg9pifVkPj4utzm/silviafindings.staging.wpengine.com

    Lyse

    May 29, 2018 at 9:00 pm #963935
    Yigit

    Hi,

    Please refer to Peter’s post here – https://kriesi.at/support/topic/can-not-login-at-woocommerce-anymore/#post-963934

    Best regards,
    Yigit

    May 29, 2018 at 11:37 pm #963983
    tremblayly

    Hi Yigit,

    Thank you for the link.

    I’ve decided not to force acknowledgement on login forms. Although I would like to do so on the registration forms, it seems this append works for both only, so I’ll leave it turned off. Perhaps in the future it could be split.

    Thanks again.
    Lyse

    May 30, 2018 at 11:24 am #964127
    Yigit

    Hey Lyse,

    I will inform our devs :)

    Cheers!
    Yigit

    May 30, 2018 at 3:08 pm #964301
    tremblayly

    Thank you for all of your help and referral of this option.
    Lyse

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  • The topic ‘HELP: Login/Register form and new privacy settings preventing user access’ is closed to new replies.