Help for WordPress and Enfold upgrade

Hi Xavier,

The update to 4.9.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/

If you need help with updating, then please post admin WordPress and FTP login details in private. Also please verify that you have backups of your site.

Best regards,
Rikard

Hi,

Thanks for the update, please see private.

Best regards,
Rikard

Hi,

Thanks for that. The WordPress login details are working, but I can’t access your hosting account:

Problème de connexion : Identifiant ou mot de passe invalide

1. Veuillez vérifier que l’identifiant renseigné est bien sous la forme LWS-XXX où XXX représente une suite de chiffres (ne pas renseigner l’adresse email lié à votre compte LWS)
2. Vérifiez que le mot de passe que vous utilisez est bien valide et correspond bien à l’espace client auquel vous souhaitez vous connecter si vous avez plusieurs comptes chez LWS
3. Si vous avez un doute sur le mot de passe à renseigner, nous vous invitons à réinitialiser votre mot de passe en cliquant ici

Please create an FTP account for us, and post the login details in private.

Best regards,
Rikard

Hi,

Thanks for that, those details work. I have no clue how to create an FTP account in there though. If you don’t know either, then please refer to your hosting company’s documentation or support. Once you have working FTP login details, then post them here in private.

Best regards,
Rikard

Hi,

Thanks for that. The details seems to be working, but the password is wrong. Please check and verify.

Best regards,
Rikard

Hi,

Thanks for that. I’ve uploaded the new version of the theme to the folder in private. I’m a bit hesitant to activate it though, since the WordPress version you are running is very old too. Could you update WordPress first of all, then change the current enfold folder to enfold_old, then rename the enfold_new folder to simply enfold? Please make sure that you have backups of the site before doing this.

Best regards,
Rikard

Hi,

I’ve updated WordPress and Enfold for you, please review your site.

Best regards,
Rikard

Hi,

Thanks for the update. So the FTP details are different for the second site? If so, then please post them in private as well.

Best regards,
Rikard

Hi,

The warning you are getting after updating PHP is likely not caused by Enfold. This might help you out though: https://wordpress.stackexchange.com/questions/296937/constant-wp-cron-lock-timeout-already-defined-in-htdocs-wp-config-php

Best regards,
Rikard

• This reply was modified 2 years, 6 months ago by Rikard.

Hi,

Great, I’m glad that we could help you out. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard

Hi,
Glad Rikard could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

Best regards,
Mike