Help: Event Countdown completely missing!

The urgency has diminished, as I have temporarily swapped this content with an ordinary animated countdown, but am still looking forward to an update. Scanning the forum, it appears that this is not the only compatibility issue related to the Events Calendar 4.9 update. Such is the WordPress life. :-)

Thanks for listening and looking forward to an eventual theme update to address this.

Best,

Gary

Hi Ismael, thank you for the reply. The issue affects the Home and Contact pages of our site:

https://www.cascadehorseshows.com/

Edit: here is a test page:
https://www.cascadehorseshows.com/event-countdown-test/

However, you can’t actually “see” the issue on the front end, since the rendered page seems to contain no markup from the Enfold Event Countdown element. It’s there in the Advanced Layout Editor though.

If you look at this page and scroll down a bit you will see a color section with an Animated Countdown. This is where the Event Countdown should be. The Animated Countdown is a replacement element I created for the missing element as a temporary work-around.

For you to see the issue, I have created a temporary WordPress login for you with editor privileges which will allow you to view the Home page in Advanced Layout view. I’ve included that in the private content area.

If you need greater access than this let me know, but I am quite sure this is not an issue with code on our site. As a test, I installed a completely stock Enfold installation on a local Bitnami WordPress stack and installed the Church Demo from scratch, with no customization or other content. As soon as I updated the Event Calendar plug-in to version 4.9 on this test site, the issue appeared there as well.

Thanks for the assistance.

Gary

• This reply was modified 5 years, 7 months ago by garyvot.

@ismael. Thanks. The theme is up to date, currently version 4.5.6. As I said, I can grant you greater privileges if needed, but I think the broken behavior should be clear?

Thank you Ismael. I have created the credentials you require and have added them to the private field. Please let me know if this is sufficient.

Also, you have my permission to temporarily disable Autoptimize caching and/or turn CloudFlare Development Mode on via the installed plug-ins. Please restore the settings when you have concluded your investigation.

Thanks!

Gary

Thanks Ismael, glad it is getting sorted.

Gary

Hi Ismael. Any further word on this?

FYI, I have determined that the reason the element is “missing” is that the following lines are being executed in the shortcode_handler function:

if( empty( $next->posts[0] ) || empty( $next->posts[0]->EventStartDate ) || empty( $this->start_date_utc ) ) 
{
	return '';
}

This suggests that the code is failing to properly fetch the upcoming events in this function:

/**
 * 
 * @since < 4.0
 * @param int $offset
 * @return WP_Query
 */
protected function fetch_upcoming( $offset = 0 )
{
	$query = array(
				'paged'				=> false, 
				'posts_per_page'	=> 1, 
				'eventDisplay'		=> 'list', 
				'offset'			=> $offset,
				'start_date'		=> date( 'Y-m-d' )
				);
	$upcoming 	= Tribe__Events__Query::getEvents( $query, true );
	return $upcoming;
}

Can you please have your developers look into this soon?

Thank you.

Thanks Ismael. I appreciate it.

Gary

Hello Günter, and thank you!

I have implemented your fix and the content is indeed showing up. However, it is returning the second upcoming event, not the first, at least on our site.

I have updated my test page so you can see this problem:

https://www.cascadehorseshows.com/event-countdown-test/

Can you take another look?

Thank you again.