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  • #860509

    Hello,

    I have a WP Shop based on Enfold. So far so good.
    However the webshop shows a blank page on http://www.debesteboterletter.nl randomly.
    Crossbrowser and the issue is detected by several customers.
    Any idea, this is frustrating.
    Please your help!

    (latest version, update on).

    #860837

    Hey badoes,

    Please, can you provide to us your WP credentials and the page link with the blank page shop?

    Best regards,
    John Torvik

    #860902

    Hi John.

    Thank you for reaching out !
    We have deactivated some plugins and it seems like it is not happening anymore.
    We suspect the plugin “updraftplus” has caused this very strange issue.
    Strange because the blank page appeared at random, crossbrowser and not very frequently.
    When it happened it showed a blank page with the message “Here comes the domain http://www.”

    Furthermore we detected this error in directadmin’s server log:
    WordPress databasefout Table ‘{databasename}.wp_options’ doesn’t exist bij query SELECT option_value FROM wp_options WHERE option_name = ‘_site_transient_update_themes’ LIMIT 1 gemaakt door require_once(‘wp-load.php’), require_once(‘wp-config.php’), require_once(‘wp-settings.php’), include(‘/themes/enfold/functions.php’), require_once(‘/themes/enfold/framework/avia_framework.php’), avia_superobject->__construct, avia_superobject->_create_option_arrays, apply_filters(‘avf_option_page_init’), WP_Hook->apply_filters, call_user_func_array, avia_auto_updates::add_updates_tab, avia_auto_updates::check_for_theme_update, get_site_transient, get_site_option, get_network_option, get_option, referer: http://www.{domainname.nl}l/wp-admin/options-general.php?page=updraftplus

    We are not sure whether it is solved but to date we can not reproduce it and customers are not reporting this issue anymore.

    #861007

    Hi,

    Thanks for the feedback, I’ve never heard of that before but it sounds like you have found the culprit at least. We’ll leave the thread open in case you should have any further problems on the topic.

    Best regards,
    Rikard

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