Viewing 25 posts - 1 through 25 (of 25 total)
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  • June 27, 2019 at 3:04 am #1113750
    Kelly Erickson

    HELP!
    I think with all the latest plugin, theme and WordPress updates I’m stuck with a website that won’t let me update any posts or pages without getting the following error:

    “The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.”

    The email I received says the following (links the email refers to are pasted in the private content, along with login credentials):

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with your theme, Enfold.

    First, visit your website and check for any visible issues. Next, visit the page where the error was caught and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

    Error Details
    =============
    An error of type E_COMPILE_ERROR was caused in line 602 of the file <<see private content>>. Error message: require_once(): Failed opening required ‘includes/class-avia-custom-pages.php’ (include_path=’.:’)

    I literally can’t do anything on the site and we are desperate!

    Thank you!!

    UPDATE:
    I did some digging and my best guess is that there’s a conflict with Woocommerce. I rolled back my Woocommerce plugin version and am the process of redownloading & resinstalling each plugin one-by-one. So far I’ve seen the “technical difficulties” error after activating a couple of plugins, but doesn’t seem to be directly related to any particular plugin since there doesn’t seem to be an issue after refreshing the page. So far, adding new/editing products doesn’t seem to be the same issue as it was before.

    June 27, 2019 at 11:23 am #1113896
    Rikard

    Hey kellyCraftMedia,

    Thanks for the update, so everything is working as it should now then?

    Best regards,
    Rikard

    June 27, 2019 at 1:10 pm #1113935
    mario103

    Greating,

    I have also have problem after updating my website on wordpress version 5.2.2. I cant edit any page as I use to do, my enfold avira builder doesnt work anymore and also when i press preview page nothing happens there is only loading wordpress logo.

    I dont if this is the right place to post this problem but pls help me with this.

    Thx

    Best regard,

    Mario

    June 27, 2019 at 7:19 pm #1114070
    Kelly Erickson

    My problem isn’t solved yet, it just doesn’t appear to be directly related to product publishing/editing specifically. It still only happens when I have the Enfold theme activated along with Woocommerce. So, unfortunately, the problem is still there.

    You can replicate the issue by activating/reactivating plugins – I believe!

    June 28, 2019 at 3:24 pm #1114274
    Ismael

    Hi,

    Thank you for the update.

    Is it happening on any page? Is it intermittent? We can’t reproduce the issue on a test page that we have just created. (see private field)

    Best regards,
    Ismael

    June 28, 2019 at 9:24 pm #1114363
    Kelly Erickson

    I just tried updating a product and I got a blank screen – It’s blank instead of the “The site is experiencing technical difficulties) because I had to roll back my version of WordPress to get the site functioning at a minimum. The only way I can update the products is if I disable Enfold.

    Also when I re-enable Enfold, I also get the blank screen slash error.

    Lastest error shown below.

    June 29, 2019 at 7:33 pm #1114490
    michaelH

    Hi kellyCraftMedia

    Which version of WooCommerce are you using?
    The latest version currently is 3.6.4 which I am using in combination with Enfold – no issues so far due to WooCommerce.

    Cheers
    Michael

    June 30, 2019 at 5:49 pm #1114624
    Victoria

    Hi kellyCraftMedia,

    This is not theme related actually. Please have a look here
    https://wordpress.org/support/topic/updated-woocommerce-and-got-the-following-error/
    https://robotninja.com/blog/fix-common-woocommerce-rest-api-issues/

    Best regards,
    Victoria

    November 6, 2019 at 8:55 pm #1154408
    xtenz

    Hi,

    Same problem here. I can do nothing with the site. I have no more access to WP back-end. Only Authentication works.

    This occured when I updated Enfold child to the current release 4.6xx . This is what I get :

    Détails de l’erreur
    ======================
    Une erreur de type E_ERROR a été causée dans la ligne 410 du fichier …/wp-content/themes/enfold/config-gutenberg/class-avia-gutenberg-dynamic-styles.php. Message d’erreur : Uncaught TypeError: Argument 1 passed to Avia_Gutenberg_Dynamic_Styles::add_style_arrays() must be of the type array, null given, called in …/wp-content/themes/enfold/config-gutenberg/class-avia-gutenberg-dynamic-styles.php on line 399 and defined in … /wp-content/themes/enfold/config-gutenberg/class-avia-gutenberg-dynamic-styles.php:410
    Stack trace:
    #0 …/wp-content/themes/enfold/config-gutenberg/class-avia-gutenberg-dynamic-styles.php(399): Avia_Gutenberg_Dynamic_Styles->add_style_arrays(NULL, Array)
    #1 …/wp-content/themes/enfold/config-gutenberg/class-avia-gutenberg-dynamic-styles.php(326): Avia_Gutenberg_Dynamic_Styles->google_webfont(Array, 6)
    #2 …/wp-content/themes/enfold/config-gutenberg/class-avia-gutenberg-dynamic-styles.php(274): Avia_Gutenberg_Dynamic_Styles->create_dynamic_css_content()
    #3 …/wp-content/themes/enfold/config-gutenberg/class-a

    What can I do ??

    November 7, 2019 at 12:59 pm #1154612
    Rikard

    Hi xtenz,

    Which version of PHP are you running on the server? Please make sure that it’s 7.1 or higher. If that doesn’t help then please try to delete the entire theme folder via FTP, then upload it again. If you should need any further help then please open a new thread.

    Best regards,
    Rikard

    November 7, 2019 at 1:24 pm #1154625
    xtenz

    Hi,

    I am running, WP 5.2.4, MySQL 5.7.2.3, PHP 7.2.10, Enfold 4.5.3
    When I updated to Enfold 4.6.31 it broke everything.

    I restored from a backup via FTP.

    Regards,

    November 8, 2019 at 6:21 am #1154853
    Rikard

    Hi xtenz,

    Thanks for the update, where can we see and reproduce this problem?

    Best regards,
    Rikard

    November 8, 2019 at 8:52 am #1154876
    xtenz

    What do you mean ? You want to break my website again ? 😏😏
    No way 😂😂😂

    November 9, 2019 at 3:49 am #1155142
    Rikard

    Hi xtenz,

    Thanks for the update, but if we can’t see the problem then it’s more or less impossible to help you out. The latest version of the theme and the configuration you are listing should work without any problems.

    You should consider having a staging site, so that you don’t run into problem like this in the future.

    Best regards,
    Rikard

    November 11, 2019 at 1:05 pm #1155566
    head_honcho

    I am also having these difficulties.

    We upgraded to PHP 7.2 and the admin dashboard broke.

    I have tried reinstalling using the lates version, but I get the “The site is experiencing technical difficulties. Please check your site admin email inbox for instructions” error.

    If you need access to the site in question, please let me know asap.

    November 11, 2019 at 6:44 pm #1155721
    Victoria

    Hi head_honcho,

    Can you please check server log for error?

    Best regards,
    Victoria

    November 12, 2019 at 1:52 am #1155786
    head_honcho

    Thanks for the reply…

    Turns out there was a conflict with a plug-in (Theme worked without the plugin, plugin worked without the theme) that resulted in too much memory being used. Error: “Allowed memory size of 41943040 bytes exhausted (tried to allocate 32768 bytes)”

    Updating the memory allocation with: define( ‘WP_MEMORY_LIMIT’, ‘256M’ ); in the wp_config file brought everything back.

    Normal service has been resumed.

    November 12, 2019 at 8:54 am #1155864
    xtenz

    Given the number of people who have the same kind of problem maybe you should consider publishing updates that work.
    It would be a very good idea too :-)

    November 12, 2019 at 9:47 am #1155933
    Rikard

    Hi xtenz,

    Thanks for the brilliant feedback, we never thought of that before. Given the number of people who has no clue how to maintain a WordPress site, I think your suggestion is impossible unfortunately.

    Also, the error message which this thread is about is a WordPress error message.

    Best regards,
    Rikard

    April 15, 2020 at 1:01 pm #1203958
    pedrvs

    Any news on how to solve this?

    I have the same problem. I’ve deactivated and activated all plugins, there seems to be a clash with the avia buider and the classic editor but I have no idea how to fix it.

    April 15, 2020 at 5:50 pm #1204083
    Victoria

    Hi pedrvs,

    Credentials did not work for me. Could you please update the credentials?

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

    Best regards,
    Victoria

    June 15, 2020 at 10:41 am #1222590
    agavinho

    Hi, we are facing the same issue today. And please help me fix it ASAP!!!

    Howdy!

    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site and notifies you with this automated email.
    In this case, WordPress caught an error with your theme, Enfold….

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 5.4.2
    Current theme: Enfold (version 4.7.5)
    Current plugin: (version )
    PHP version 7.1.33

    Error Details
    =============
    An error of type E_ERROR was caused in line 1570 of the file /home/caminh11/portugalnaturetrails.com/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/template-builder.class.php. Error message: Out of memory (allocated 67108864) (tried to allocate 20480 bytes)

    Best,
    Nadia

    • This reply was modified 4 years, 5 months ago by agavinho.
    June 15, 2020 at 4:53 pm #1222734
    Victoria

    Hi agavinho,

    Please test now and see if the issue persists.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    June 21, 2020 at 10:01 am #1224393
    agavinho

    Hi Victoria,
    everything seems to be okay now.
    Thanks for the support.
    BR,

    June 22, 2020 at 5:23 am #1224473
    Rikard

    Hi agavinho,

    Great, I’m glad that things are working as they should again. Please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

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