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Hi! First, thanks for an otherwise fantastic theme.
We have about 50 different websites built using Enfold, but it came to our attention yesterday that 100% of our sites are not sending emails to Hotmail addresses. Forms send correctly to Gmail and Yahoo email addresses, it’s only Hotmail emails that receive nothing at all.
The sites we use have many different hosting providers: we have tested for sites hosted on BlueHost, GoDaddy, LiquidWeb, and a few others. The problem is the same across the board. I have searched your previous threads, and elsewhere on the internet, tried your proposed solutions, and we are still having the problem. We have called a couple of the hosting providers, and have been told it is not a problem coming from their end. We have installed both the Mail Logging plugin and the WP SMTP plugin: neither of which work. We have tried using Contact Form 7, and Gravity Forms, neither of which work. I am pretty convinced this is a bug specifically with Enfold: our websites on the same hosting providers which use other themes do not have this problem.
Can someone please help us out here? We are a growing company and would love to continue to use Enfold for the majority of our client websites, but we will be unable to if our clients who use Hotmail cannot receive emails from our website forms.
Thank you for your time and your diligence in the matter.
Update:
I finally got three of our sites to successfully send an email to a Hotmail address (one on GoDaddy servers, one on BlueHost, and one on Liquidweb). This is the plugin I used: https://wordpress.org/plugins/post-smtp/ which works on all servers I tested (WP SMTP does not work on GoDaddy). This is a decent temporary solution and it also keeps an email log, but still hoping to hear from the Enfold team because it would be really nice to not have to install and configure the plugin + create APIs for every site we make. The email does still end up in spam.
Hi,
Unfortunately if that plugin works it does mean that the issue is from the server.
Best regards,
BasilisVery likely your mail is blocked / ban listed / …
Look at the mail headers and look up the return codes
Business critical email needs a monitored transactional solution
https://www.google.com/search?q=transactional+emailHi,
Thanks for the feedback. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
Rikard
- The topic ‘Help! Emails not being sent to any Hotmail addresses’ is closed to new replies.