Viewing 4 posts - 1 through 4 (of 4 total)
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  • December 18, 2023 at 8:56 pm #1428452
    J-Gambill

    Got this message from WP for the site

    Howdy!
    WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
    In this case, WordPress caught an error with your theme, Enfold.
    First, visit your website (https://mixitupmarketplace.com/) and check for any visible issues. Next, visit the page where the error was caught (https://mixitupmarketplace.com/wp-admin/) and check for any visible issues.
    If your site appears broken and you can’t access your dashboard normally, contact your host provider (GoDaddy) – which I did, they said I need to troubleshoot through theme provider.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 6.4.2
    Active theme: Enfold (version 4.6.2)
    PHP version 8.0.30
    Error Details:
    An error of type E_COMPILE_ERROR was caused in line 332 of the file /var/www/wp-content/themes/enfold-2/functions-enfold.php. Error message: Unparenthesized a ? b : c ? d : e is not supported. Use either (a ? b : c) ? d : e or a ? b : (c ? d : e)

    And within WP Admin, there is this ERROR MESSAGE at Themes:
    Broken Themes – The following themes are installed but incomplete.
    Enfold This theme failed to load properly and was paused within the admin backend. Resume Delete

    I deleted this version and re-uploaded the Enfold zip file that I have, but it did not correct the problem. Please help –
    JACKIE GAMBILL

    December 19, 2023 at 1:38 am #1428460
    Ismael

    Hey Jackie,

    Thank you for the inquiry.

    The error occurs because the site contains a very old version of the theme, which is no longer compatible with later versions of PHP. You will have to manually update the theme to version 5.6.9 manually via FTP. Please check the link below for more info.

    // https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
    // https://kriesi.at/archives/the-complete-guide-to-updating-enfold

    Best regards,
    Ismael

    December 19, 2023 at 8:16 pm #1428524
    J-Gambill

    Thank you. I suspected that was (at least part of) the problem. I just purchased a new version of ENFOLD and when I try to install it on this site, I still get an error message (below). Can you help me? JACKIE GAMBILL

    Installing theme from uploaded file: themeforest-tLyxAgOg-enfold-responsive-multipurpose-theme.zip
    You are in recovery mode. This means there may be an error with a theme or plugin. To exit recovery mode, log out or use the Exit button. Exit Recovery Mode

    Unpacking the package…

    Installing the theme…

    The package could not be installed. The theme is missing the style.css stylesheet.

    Theme installation failed.

    December 20, 2023 at 1:28 am #1428541
    Nikko

    Hi J-Gambill,

    1. Login to ThemeForest and download the Enfold theme, right-click over the downloaded zip file and extract/unzip it.
    2. It should generate a new folder, open it and look for the enfold folder
    3. Right-click the enfold folder then zip it, here’s a tutorial on how to create a zip file in windows: https://www.howtogeek.com/668409/how-to-zip-and-unzip-files-on-windows-10/ (this should create enfold.zip
    4. Use enfold.zip file to upload to the theme.

    Best regards,
    Nikko

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