Viewing 12 posts - 1 through 12 (of 12 total)
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  • July 12, 2017 at 3:59 am #819761
    g7

    Each a product is selected from a list of options, I keep getting this error message:
    Please select some product options before adding this product to your cart.

    I have scoured the Internet and can’t find a solution.
    Please HELP!

    July 12, 2017 at 4:03 am #819762
    g7

    Someone said the issue is my theme.
    I just performed an update and still no solution.

    • This reply was modified 8 years ago by g7.
    July 12, 2017 at 7:21 am #819839
    Rikard

    Hi,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    July 13, 2017 at 1:24 am #820282
    g7

    Did you get me login details?

    July 13, 2017 at 12:12 pm #820483
    Rikard

    Hi,

    No, please try to post them in private again. You can check the post if you can see the details after you have posted them to make sure they are visible to us.

    Best regards,
    Rikard

    July 13, 2017 at 7:04 pm #820735
    g7

    Please check the private section now.
    I guess it was because I was just filling the private section and not writing anything here that the message keep getting lost.

    July 14, 2017 at 7:51 am #821003
    Rikard

    Hi,

    Thanks for that, I can see the details and they are working.

    About your problem; I get the same error on my end and I can see some error messages on the product page which are likely related, please see private. Could you try to deactivate all plugins except WooCommerce to see if there is a conflict coming from any of them? Also make sure to clear the cache from your caching plugin.

    Best regards,
    Rikard

    July 14, 2017 at 10:42 pm #821463
    g7

    Hi,
    The problem still persists.

    July 14, 2017 at 10:44 pm #821464
    g7

    I mean I did all you suggested….. I don’t understand the private message about the codes….. Thanks.

    July 16, 2017 at 6:34 am #821908
    Rikard

    Hi,

    Thanks for the feedback. I’m not sure what the error messages mean exactly either, that is why deactivating all plugins is a good method of debugging. I can see that you still have 2 WooCommerce extensions active. Did you try deactivating them as well? If not then do you mind if we have a go?

    Best regards,
    Rikard

    July 16, 2017 at 2:21 pm #822020
    g7

    I have done it. The problem still persists. This must be happening to some others than me.

    July 16, 2017 at 6:17 pm #822123
    Victoria

    Hi g7,

    The error happens when selecting an option for the product in the WooCommerce JavaScript on a product page. There is no Enfold in the picture here.

    Underscore.js Template – Uncaught TypeError: Cannot read property ‘replace’ of undefined

    I would say, you should try loading a fresh copy of WooCommerce.

    Best regards,
    Victoria

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