-
Posts
-
My previous webdesigner has apparently dropped off the planet and is no longer web designing. I have an issue: I’m getting an error on the products page of my website, and I’ve been told that it may be necessary to do a Theme Update. The problem is: I don’t have any of the information like API key or anything like that. I’m pretty much at my wits end here – I hate having errors on my webpage though – I can tell you that. Any help would be very much appreciated.
Justin Taylor
Hey Justin H Taylor,
I checked your site but I do not see any errors and the browser console also is clean.
You have to be a registered user to get further support. Please try contacting Envato support and see if you can get any help with the API key.
For further technical support please register here kriesi.at/support/register with your item purchase code .
Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.
Example: https://kriesi.at/support/enfold
Scroll to the bottom of the page to open a new ticket.
Best regards,
VinayNot sure how you do NOT see the error. I just purchased the theme. Apparently, I’m already updated to the latest version anyway, so that was a waste of $61. I have a new API key now.
The error is {my website}product/guided-fishing-trip/
Not sure how you can’t see that, or maybe you were in wrong place?
Hi Justin H Taylor,
Could you please attach some screenshots of the issue?
I am not seeing the error anywhere.
Best regards,
VictoriaI resolved by manually updating Enfold via FTP. Not sure why the updates always failed before, but it’s fixed now.
- The topic ‘HELP’ is closed to new replies.