Viewing 12 posts - 1 through 12 (of 12 total)
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  • October 19, 2021 at 12:56 pm #1325566
    KittenAdmin

    Hi there,
    I have the problem, that there are buttons missing. I was used to change the header transparency on a single page, but now there are fields and even when I delete them or change their value – nothing happens.

    Could someone please take a look on it?

    Thanks for your help.
    Kati

    October 20, 2021 at 3:10 am #1325635
    Ismael

    Hey Katja,

    Thank you for the inquiry.

    The header transparency settings seem to be working correctly as it should. We created a test page and adjusted the header transparency settings. Please check the link in the private field.

    Best regards,
    Ismael

    October 20, 2021 at 10:05 am #1325694
    KittenAdmin

    Hello Ismael,
    I want to change the header transparency – and this doesn’t work.

    The startpage has transparency, but I want to have it without – not possible. That is the problem…

    No matter on what page I try, I can’t change the header transparency any more.

    What is the matter and why are there custom fields instead of a drop down menu?

    Greetings, Kati

    October 21, 2021 at 6:01 am #1325788
    Rikard

    Hi,

    Thanks for the update. Changing the header transparency works fine on my end, I’ve changed for you on your start page, please review your site. I’m not sure what custom fields you are referring to?

    Best regards,
    Rikard

    October 22, 2021 at 1:19 pm #1326056
    KittenAdmin

    Hi Rikard,
    thank you for checking the website.
    Ok, now it is ok. But the problem is, that:
    – the drop down menus are gone in the backend – there are custum fields now (see the screenshots in the media overview)
    – it is the same error on “Angebote” – no way for editing, it doesn’t react and the menu is gone

    I wanted to bring the site online next week, but with this error I don’t know what to do. I had never the case that the box of enfold is missing…

    Best regards, Kati

    October 23, 2021 at 6:15 am #1326133
    Rikard

    Hi,

    Thanks for the update. I can’t see the Layout sidebar missing on my end, please see screenshot in private. Could you try using a different browser to see if that helps please? The custom fields in your screenshot is not added by the theme.

    Best regards,
    Rikard

    October 25, 2021 at 4:15 pm #1326348
    KittenAdmin

    Hello Rikard,
    I just tested it with Chrome, Safari and Firefox. It is all the same: custom fields instead of drop down menu…

    What can I do now? Just sth. more: I had used the fix for the svg logo but it didn’t work. The svg file is not visible in the frontend. Perhaps I did sth. wrong?

    By the way: I transferred the wordpress installation on a different webspace via Duplicator. All the same: no drop down…

    Best regards,
    Kati

    October 26, 2021 at 5:48 am #1326434
    Rikard

    Hi Kati,

    Thanks for the update. I still can’t see any problems with the Layout menu on my end, could you try a private or incognito browser window to see if that helps please?

    About the missing logo; which solution did you try? Did you check this thread? https://kriesi.at/support/topic/hotfix-for-the-missing-logo-issue-on-enfold-4-8-6-4/

    Best regards,
    Rikard

    October 26, 2021 at 1:00 pm #1326490
    KittenAdmin

    Hi Rikard,
    even in a private browser all the same…
    Yes, I did the steps he wrote there (first entry).

    Best regards,
    Kati

    October 26, 2021 at 3:40 pm #1326515
    Rikard

    Hi,

    Thanks for the update. I’m not sure how we can help you out if we can’t even see the problem on your actual site. Did you try using a different network or machine?

    Best regards,
    Rikard

    November 12, 2021 at 5:01 pm #1328805
    KittenAdmin

    Hi Rikard,
    now I found the problem: somehow my user profile caused the crash. A new user could see the layout menu.

    I tested the site on Mac with Safari, Chrome, Firefox – and on Windows with firefox. Even the mobile version on an iPhone and the iPad had the same error in displaying the fields instead of the layout menu. Never seen that before…

    So, thank you very much for your support and if someone has a problem like that – tell him or her to create a new user. ;-)

    Best regards,
    Kati

    November 13, 2021 at 7:30 am #1328849
    Rikard

    Hi Kati,

    Great, I’m glad that you found the cause of your problem, and thanks for sharing the solution :-)

    Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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