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Posts
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Hey guys,
just a quick one – my header pic is gone. I put in with easy slider and I cannot find the reason why. Plugin correlations??
Probably its damn easy.
Thanks Stephan
Hey!
du verwendest eine veraltete WordPress Version. Bitte führe ein Upgrade durch.
Außerdem könnte es auch sein, dass durch dein Caching Plugin das Bild nicht geladen wird. Gehe in W3 Total Caching rein und schalte das Caching dort aus. Anschließend deaktiviere das Plugin, sowie alle anderen Plugins auch. Leere Browser Cache und hard refresh einige Male.Gruß,
AndyHi Andy,
f***, ja ist upgedatet, geht aber immer noch nicht in der Darstellung.
Und das ganze ist LIVE. Das Bild war von 3 Tagen jedenfalls noch da.Cache geleert. Plugins deaktiviert. Nichts.
LG Stephan
Hey Andy,
irgendwie habe ich das Gefühl es ist ein Slider Problem. Der Layer Slider zeigt auch keine Bilder an.
Andere Mediaelemente funktionieren aber wie Bilder.Eine Idee?
LG Stephan
Hi!
Can you please try updating Enfold to the latest version 3.4.1 – http://kriesi.at/documentation/enfold/updating-your-theme-files/ and overwrite all files? There is JS error in console currently
Best regards,
YigitHi Yigit,
thanks for reaching out. Where did you see JS error?
Updated to 3.4.1 but the issue is still there.
Best Stephan
Hey,
and what did I do to cause this error? I have no clue how to find out.
I didn’t change that much and the pic was already there a week and a half ago.
Can you lend a hand?
Best Stephan
Hi!
try to delete all theme files completely via FTP before getting a fresh copy from your themeforest account. Don’t use any plugins while testing and make sure cache (also plugin’s cache!!) is cleared.
Best regards,
AndyHey Andy,
habe ich gemacht. Alle Files per FTP gelösch, alle Plugins deaktiviert plugin cache geleert. Alles wie vorher.
Was tun?
LG Stephan
Hey!
ich habe noch mal dein Backend gecheckt und wieder gesehen, dass das Caching in deinem Caching Plugin immer noch aktiviert ist!
Gruß,
AndyHey Andy,
yes, Cashing of Cashing Plugin was enabled after I did the complete delete of the theme by FTP, uploaded it while all the cache was already cleared and all the plugins were deactivated.
It’s not that I am a complete fool :-). But I need to find a solution for that. Disabling or deactiving the cashing plugin doesnt change the outcome.
What can I do practically NOW? I don’t get it by now how this behaviour of not showing the slider pic is influenced.
Hope you can lend a hand.
(Note: Write in english Andy if someone wants to dive in times when you are not available.)
Best Stephan
Hhhmmmm, deleted the CHILD-THEME, and voila – the slider worked,
B U T
when I activate my own SHERPAZ MAIN menue – the header picture goes away !!!!
Can you support from here?
Thank you
StephaanThe SHERPAZ MAIN menu has a lot of individual links. Could it be responsible in some ways for that behaviour?
Hey!
I can see that you have built a new menu called “SHERPAZ MAIN NEW” and your image is showing up for me fine. Can you confirm?
Did you ask your host if they are using any kind of caching on your server?
Regards,
AndyHey Sir,
yes, that is exactly what I have written.
No I didn’t. Why do ask? Can it be that somehow the theme has problems with 15 to 20 individual links structured in the menu, or that something in the links avoided displaying the pic?
Strange anyway.
Best Stephan
Hey!
I ask because if your host is using some kind of caching on your server, then this could cause this issue.
However, I checked again your website and slider is working fine for me now. is it fixed four you?
Let us know if you still need help with this issue and if yes send us a (test) link, where we can see it.Best regards,
AndyHey Andy,
this becomes some kind of nightmare and definitely it seems we have to go deeper here. The slider is ok for now, but we still do not know the cause for this. NOW, I added three icons under the easy slider with some text, which were shown and now are gone also. I can see them on the indivdiual page in the dashboard in the backend but they were not displayed on the front. Makes me sick.
So you pointed to the fact that hosts uses some kind of caching. Can I isolate that a littlle bit more to make it work?
Because what I do not understand is, how that caching influence the pages to NOT SHOW THE CONTENT.
Is it that systems forget to deliver information?
And can I completely exclude it’s not caused by the theme in combination with some third party plugin OR with some functionality issues like it seems it was with the MENUE WITH TOO MANY INDIVDIUAL LINKS?
Thank you so much for your support. Appreciate honestly.
Best Stephan
So I contacted Namecheap on that issue and they said they can exclude server issues and the path to the icons is not specified in the code of the website. Can you work with that? We discussed hotlinking and mod security but it all resultet in that fact, that the specification wasnt found.
Can you support from here.Thanks
StephanHi!
Try again to completely delete all theme files via FTP, before getting the newest theme version (Enfold v3.4.3.) from your themeforest account.
Are we allowed to deactivate all your plugins temporarily? for testing purposes?
Cheers!
AndyHey Andy, yes sure. Displaying title is not working also here: http://sherpaz.de/datenschutz/.
Will do so with the FTP.
Think in the next 4 hours.
Best Stephan
Hey!
I deactivated all your plugins and titles are displaying fine for me on your Datenschutz page (s. first screenshot).
Your frontpage is displaying fine for me as well (s. second screenshot).
Can you confirm?
Best regards,
AndyHey Andy,
So what I can confirm is that the three icon area is back. Do I now have to active plugins one by one to find out what plugin doesnt allow your icons to be displayed?
The Datenschutz title was the thing that I had missed and its still not there.
Best Stephan
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