Viewing 8 posts - 1 through 8 (of 8 total)
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  • January 6, 2017 at 9:06 pm #730510
    Smaskit6

    Hi there!

    My mobile main menu is invisible….
    Thanks for the help!

    January 6, 2017 at 10:25 pm #730544
    Vinay

    Hey Smaskit6,

    There are some js errors in console and due to a conflict with a plugin the menu is not working properly.
    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Vinay

    January 6, 2017 at 10:53 pm #730557
    Smaskit6

    Hi there,

    Everything was working with UBER menu. Once I decided to switch back to Enfold reg menu, it disappeared, so it’s not a problem of a plugin, bc it was ok before.
    But, as you said, I just reinstalled the theme and updated all the plugins. I deactivated and reactivated, emptied my cache…No change…
    Still Mobile menu is missing….

    Thanks

    January 7, 2017 at 6:16 pm #730730
    Vinay

    Hi,

    To know more about the error message please check the console tab when you right click the page and inspect (attached screenshot of the same).

    We need to take a closer look at this issue please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Vinay

    January 7, 2017 at 6:27 pm #730735
    Smaskit6

    Thank you, details in PRIV below.

    January 7, 2017 at 7:26 pm #730748
    Guenni007

    for the uber menu you have to make different changes to make it fit to enfold.
    One of these changings are in helper-main-menu.php – did you changed it back to normal enfold helper-main-menu.php ?
    a lot of css fixes have been made too. You do all deleted them?

    January 9, 2017 at 4:19 am #730939
    Smaskit6

    Yes, I have a new import of theme with NO uber changes whatsoever and I just removed all uber CSS.
    Still, no luck….

    January 9, 2017 at 8:47 am #731011
    Vinay

    Hi,

    There was an error message in Appearance > Menu > VeryMarta2014 main menu

    For troubleshooting purpose I have deleted this menu please add it back with a valid link and check the rest of the menu items and eliminate any invalid menu items.

    When we deactivated all active plugins for testing purpose the only error that show up in console is the type kit errors and when referring to the error message it appears the domain name is not added in the typekit https://helpx.adobe.com/typekit/kb/troubleshoot-adding-fonts-website.html

    There sure is a conflict with one or two plugins kindly deactivate all and re-activate one plugin at a time and refresh the page while keeping the console tab open (Right click and inspect to access the console tab).

    This could be the reason the js is not executing correctly.

    Best regards,
    Vinay

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