Viewing 11 posts - 1 through 11 (of 11 total)
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    Posts
  • March 15, 2018 at 7:05 am #927086
    RRJ

    Hi there,

    I’m using the Header Phone Number/Extra Info field on my Enfold child theme.

    I have entered “Ph: xxxxx” in the field within the options, however on the home page, this shows as “PH”. On other sub pages, it shows correctly as “Ph”. Why is the home page one being capitalised when it shouldn’t be?

    March 15, 2018 at 9:39 am #927155
    Yigit

    Hi RRJ,

    It does not seem like it is CSS related. I attached a screenshot in private content field.
    Could you please create temporary admin logins and post them here privately so we can look into it?

    Regards,
    Yigit

    March 19, 2018 at 3:36 pm #929098
    RRJ
    This reply has been marked as private.
    March 20, 2018 at 7:37 am #929563
    Rikard

    Hi,

    It seems to be working fine on my end, this is what I see on the front-end:

    PH: 1800 800 708 / TTY: 1800 644 419

    If that is not what you are seeing on your end then please try to open the site in an incognito window using Chrome.

    Best regards,
    Rikard

    March 21, 2018 at 5:35 am #930294
    RRJ
    This reply has been marked as private.
    March 21, 2018 at 6:03 am #930318
    RRJ
    This reply has been marked as private.
    March 22, 2018 at 6:38 am #931050
    Ismael

    Hi,

    That’s an odd issue. It seems like it’s cached. Please upgrade the theme to version 4.2.6 then deactivate the plugins temporarily.

    Best regards,
    Ismael

    March 26, 2018 at 1:42 pm #932995
    RRJ
    This reply has been marked as private.
    March 26, 2018 at 11:57 pm #933244
    Vinay

    Hi,

    I check the issue and was unable to find out what has happened to the phone number on the homepage. It looks like something on the homepage is corrupt.

    I have enabled debug mode and re-created the homepage. Please check the link in private. Everything works fine here please review this page. If everything is ok for you simply set this as homepage and delete the current one which is corrupt.

    Best regards,
    Vinay

    March 27, 2018 at 9:16 am #933480
    RRJ
    This reply has been marked as private.
    March 27, 2018 at 10:09 am #933527
    Vinay

    Hi,

    For testing purpose please delete the Old_Home page it will be in “trash” if needed it can be restored later.

    As we already deactivated all plugins it might be caching problem on the server. Do get in touch with your hosting company and let us know what they have to say about this.

    Best regards,
    Vinay

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