Viewing 11 posts - 1 through 11 (of 11 total)
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  • #927086

    Hi there,

    I’m using the Header Phone Number/Extra Info field on my Enfold child theme.

    I have entered “Ph: xxxxx” in the field within the options, however on the home page, this shows as “PH”. On other sub pages, it shows correctly as “Ph”. Why is the home page one being capitalised when it shouldn’t be?

    #927155

    Hi RRJ,

    It does not seem like it is CSS related. I attached a screenshot in private content field.
    Could you please create temporary admin logins and post them here privately so we can look into it?

    Regards,
    Yigit

    #929098
    This reply has been marked as private.
    #929563

    Hi,

    It seems to be working fine on my end, this is what I see on the front-end:

    PH: 1800 800 708 / TTY: 1800 644 419

    If that is not what you are seeing on your end then please try to open the site in an incognito window using Chrome.

    Best regards,
    Rikard

    #930294
    This reply has been marked as private.
    #930318
    This reply has been marked as private.
    #931050

    Hi,

    That’s an odd issue. It seems like it’s cached. Please upgrade the theme to version 4.2.6 then deactivate the plugins temporarily.

    Best regards,
    Ismael

    #932995
    This reply has been marked as private.
    #933244

    Hi,

    I check the issue and was unable to find out what has happened to the phone number on the homepage. It looks like something on the homepage is corrupt.

    I have enabled debug mode and re-created the homepage. Please check the link in private. Everything works fine here please review this page. If everything is ok for you simply set this as homepage and delete the current one which is corrupt.

    Best regards,
    Vinay

    #933480
    This reply has been marked as private.
    #933527

    Hi,

    For testing purpose please delete the Old_Home page it will be in “trash” if needed it can be restored later.

    As we already deactivated all plugins it might be caching problem on the server. Do get in touch with your hosting company and let us know what they have to say about this.

    Best regards,
    Vinay

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