Viewing 9 posts - 1 through 9 (of 9 total)
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  • May 29, 2015 at 11:53 am #451573
    hankboomer

    hi there

    i needed to reset my administration details due to hackers and had to re import images and re do my sliders with my new administrative login, strangely, when i changed the header logo it doesn’t appear on tablets and telephones (i tried all kind of logo dimension : 340-156, smaller, bigger, ..) nothing works

    the oddest part of the problem is that only one page let the logo appear (contact page)

    did it happen to anyone around ?

    • This topic was modified 9 years, 5 months ago by hankboomer.
    May 29, 2015 at 7:56 pm #451773
    Ismael

    Hey Hank!

    Thank you for using Enfold.

    I checked the page and the logo image doesn’t exist: http://www.deycapital.com/wp-content/uploads/2015/05/logo-header-site-300×90.png

    This is the correct logo url: http://www.deycapital.com/wp-content/uploads/2015/05/3logo-header-site-300×138.png

    Not sure why there is a “3” before the logo file name. Try to remove the logo in the media library then upload it again. And update the theme to 3.1.5.

    Best regards,
    Ismael

    May 30, 2015 at 8:29 pm #452069
    hankboomer

    Thank you very much for your message Ismael

    nothing seems to work actually, i tried to download many png images to change the header logo,

    i just checked in another computer (not mobile) and the logo doesnt appear as well, so i think it is only appearing on my own computer because of the cache

    conclusion, i cannot upload the new logo , this is odd.

    Tonite, the logo has reappeared without any action from me on my ipad (everywhere but at the “contact” page) … this looks very bizarre

    and i also discovered a strange ligne written at the bottom of the footer : “4/7vSewRKbUmYwqsuf8EGPce20k-4iYaXLyCxOgvWYATU.csr9q_XjaG0RoiIBeO6P2m8YOKhTmwI”

    i have the feeling i will need to re-install all my them :(

    tanx

    • This reply was modified 9 years, 5 months ago by hankboomer.
    May 30, 2015 at 9:52 pm #452081
    hankboomer

    ///

    • This reply was modified 9 years, 5 months ago by hankboomer.
    June 2, 2015 at 3:59 am #452899
    Rikard

    Hi!

    Sorry for the late reply. Just checking if you got this fixed or not? Please let us know if we can help you out with anything.

    Best regards,
    Rikard

    June 2, 2015 at 5:54 pm #453262
    hankboomer

    hi Rikard

    thanks for your message, a friend managed to fix the logo in all the header pages (it was missing on the contact page) … but still there is is this strange code line you can see on the bottom, in the footer

    4/7vSewRKbUmYwqsuf8EGPce20k-4iYaXLyCxOgvWYATU.csr9q_XjaG0RoiIBeO6P2m8YOKhTmwI

    do you have any idea if i should redo all my pages ?

    June 2, 2015 at 5:55 pm #453264
    Yigit

    Hi!

    Please go to Enfold theme options and check Google Analytics field to see if you have this line in that field. If you do, please remove it. If not, please try de-activating all active plugins and check if that helps.

    Best regards,
    Yigit

    June 2, 2015 at 6:04 pm #453274
    hankboomer

    Hi Yigit

    you have a long life, i just found out this line and erased it, i feel like stupid. thank you for your help, this is was the google analytics line

    çok merci

    June 2, 2015 at 6:05 pm #453276
    Yigit

    Hey!

    Rica ederim, glad we could help! Let us know if you have any other questions or issues :)

    Best regards,
    Yigit

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  • The topic ‘header logo do not appear on tablets and phones’ is closed to new replies.