Viewing 17 posts - 1 through 17 (of 17 total)
  • Author
    Posts
  • May 18, 2020 at 3:00 am #1213896
    tremblayly

    Hi
    I seem to have just noticed that my header positioning has changed which causes the elements (mainly the position of the secondary menu at the top.
    I appears a lot lower than usual. I try to see what may be causing it and tried to change a couple of CSS elements but when I found the one that fixed the issue and position the secondary menu higher, it seems the whole header area also gets smaller.

    Any help you can provide would be greatly appreciated.

    My website link is here: https://silviafindings.com/

    Much appreciated.
    Lyse

    May 19, 2020 at 5:22 am #1214183
    Rikard

    Hey Lyse,

    I’m not sure I understand what has changed, could you try to explain a bit further and let us know what exactly you want to change please?

    Best regards,
    Rikard

    May 19, 2020 at 6:21 am #1214194
    tremblayly

    Hi Rikard
    My homepage first section contains a middle top content box which has a text block element in it. I use the WooCommerce product category shortcode there. That element is no longer displaying causing the issue that the page gets moved up into the header.

    My page always contained that element, I see it when I edit the page, but it does not display.

    Hope this clarifies things up a bit more. It’s so weird.

    Thanks

    May 19, 2020 at 3:49 pm #1214359
    tremblayly
    This reply has been marked as private.
    May 20, 2020 at 4:43 pm #1214713
    tremblayly

    Hi
    Any progress on this issue. My homepage is affected and the product categories don’t display.
    Please anyone?
    Thanks
    Lyse

    May 23, 2020 at 9:50 pm #1215588
    tremblayly

    Hi
    It’s been a week now that my home page is not displaying correctly.
    Can I please get insights on what is happening here.
    I had customers report the issue….that’s so embarrassing.
    Please can I get help here soon, I’m getting pretty disparate.
    Thanks
    Lyse

    May 24, 2020 at 3:44 pm #1215794
    Victoria

    Hi tremblayly,

    Could you please attach some screenshots of the issue?

    We do not really know what it is supposed to look like.

    Best regards,
    Victoria

    May 24, 2020 at 5:49 pm #1215828
    tremblayly

    Hi Victoria,

    I’ve taken screenshots of my production homepage.

    Here’s the issue: https://snipboard.io/u58MAv.jpg
    (You can’t see the product categories above the NEW PRODUCTS section and the header does not look lined up to the top – you can see the secondary top menu is too low and the sidebars titles are not fully visible.

    Here’s a screenshot of my page content sections: https://snipboard.io/fO5n8j.jpg
    You’ll see in the first section of the page I have a text block element that displays the WooCommerce product categories. These don’t even show on the home page.

    Hope this clarifies thinks for you.
    Lyse

    May 25, 2020 at 5:08 pm #1216190
    Victoria

    Hi Lyse,

    Thank you for clarifying. I cannot login anymore. Please check the credentials.

    Best regards,
    Victoria

    May 25, 2020 at 5:16 pm #1216192
    tremblayly

    Hi Victoria,
    I’ve resetted the password to the same one.
    I’ve added it again below.

    Your login will work on either the production or staging server. But please do not deactivate or change the theme on the production site

    Your can make whatever changes or troubleshoot all you want on the staging server: http://silviafindings.staging.wpengine.com/ (hosted on WPengine)

    Thanks
    Lyse

    May 31, 2020 at 9:30 pm #1218281
    Mike

    Hi,
    Sorry for the late reply, I was not able to login to your staging site, please check.

    Best regards,
    Mike

    June 1, 2020 at 2:49 am #1218304
    tremblayly

    Hi Mike,

    I can successfully login with credentials provided.

    Screenshot: https://snipboard.io/Aijocn.jpg

    Lyse

    June 4, 2020 at 1:26 pm #1219379
    Mike

    Hi,
    Sorry for the late reply, to correct the space above the header please try this code in the General Styling > Quick CSS field or in the WordPress > Customize > Additional CSS field:

    #advanced_menu_toggle,#advanced_menu_hide {
	display: none !important; 
}

    For the category shortcode not showing above the “NEW PRODUCTS”, I believe there was an error in your shortcode, I changed a little and put in a code block element and it seems to be working now.
    The added shortcode required some css to adjust the top padding, so I added this:

    .html_header_top.html_header_sticky #top #wrap_all #main{padding-top: 325px;}

    Please clear your browser cache and check.

    Best regards,
    Mike

    June 4, 2020 at 2:40 pm #1219411
    tremblayly

    HI Mike,

    How wonderful that you have solve this issue in 4 days while all of the other support representatives that have looked at my problem never found a solution. I reported this problem on May 18th as a critical issue yet just now in a short time you looked at the issue your resolved it.

    I don’t know if others here pay for support but I know I always renew mine. For paying customers, I think that for paying supporters, their issues should be given priority over non-paying one.

    Thank you for your patience and fixing my critical and embarrassing problem as this was an issue with my production site and that customers have reported (and I could not fix it myself.)

    Lyse

    June 7, 2020 at 2:47 am #1220095
    Mike

    Hi,
    Sorry for the late reply and thanks for the kind words, and most of all, thanks for using Enfold!
    Unless there is anything else we can assist with on this issue, shall we close this then?

    Best regards,
    Mike

    June 7, 2020 at 3:23 am #1220098
    tremblayly

    Hi Mike,
    Yes of course you can mark this issue as solved.
    Thanks
    Lyse

    June 7, 2020 at 4:41 am #1220112
    Mike

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

    Best regards,
    Mike

  • Author
    Posts
Viewing 17 posts - 1 through 17 (of 17 total)
  • The topic ‘Header elements positioning issue’ is closed to new replies.