Viewing 9 posts - 1 through 9 (of 9 total)
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  • July 22, 2016 at 10:26 pm #664081
    tlchase

    Hello Kriesi,
    I am still having difficulty in how the header and footers are displayed on our site. It is currently in maintenance mode since we have postponed our go live for this site until the header footers are corrected.

    I searched the following post: #268443, #268447, #270357 and followed all the steps. The final response (#270357) stated that “There seems to be a caching functionality on your server, i modified functions.php, line 310.”
    I didn’t find any caching in my functions.php file however I am attaching it in private below for your reference.

    I only have the maintenance plugin active and even when deactivating all plugins the issue remains.
    Please help.
    Thank you

    July 25, 2016 at 10:18 pm #664863
    Josue

    Hey!

    Can you post a screenshot/mockup of what would you want to achieve?

    Best regards,
    Josue

    July 25, 2016 at 10:31 pm #664874
    tlchase

    Please see how the settings are setup but how the page looks below.

    Thank you

    July 25, 2016 at 10:50 pm #664892
    Josue

    Hi,

    This is due to the dynamic stylesheet not being accessible:

    Failed to load resource: the server responded with a status of 403 (Forbidden)

    Try changing the reading settings of the folder in question:

    /wp-content/uploads/dynamic_avia/

    If you don’t know how to proceed it would be convenient to contact your hosting provider.

    Best regards,
    Josue

    July 25, 2016 at 11:03 pm #664907
    tlchase

    Thank you Josue for looking into this. Unfortunately I had tried to change the reading settings for the dynamic_avia folder before since one of the thread posts mentioned that but without success. I attached a screenshot of the settings below although I tried a few including 777 which selects all. Please let me know what else you recommend = /

    Thank you

    July 25, 2016 at 11:03 pm #664909
    Josue

    Hi,

    Can you please create us a temporary FTP / SFTP account? post it here as a private reply.

    Regards,
    Josue

    July 26, 2016 at 9:48 pm #665496
    tlchase

    Thank you so much for looking into this. I updated the credentials and screenshots above and added the credentials below.

    I tried updating the file permissions for the dynamic_avia folder and css within it however after trying to activate the child theme, the site needed to be reverted back to how it appeared yesterday and now the animation and some images are not showing. I saw a few threads had this issue (#619205, #617022) due to the last WP update in April however I tried hard refresh and what those threads mentioned but that didnt work.

    So now the main issue is still:

    1- header and footer not displaying correctly even after adjusting the the dynamic_avia file permissions
    and
    2-the animation and images are now not working on the site.

    Thanks again for all your help with this major issue.

    July 27, 2016 at 7:51 am #665627
    Josue

    Hi,

    The accesses provided aren’t working for me, another thing you can try is adding this code to your theme / child theme functions.php:

    add_action( 'init', 'spit_dynamic_styles' );
function spit_dynamic_styles() {
    global $avia;
    $avia->style->print_styles = true;
}

    Best regards,
    Josue

    July 27, 2016 at 4:45 pm #665809
    tlchase

    Josue, that php update worked great!! Thank you so much!

    The animation and images are still not working on the site after I did the above but I’ll open that as a new ticket.

    Thanks again =)

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