Viewing 13 posts - 1 through 13 (of 13 total)
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    Posts
  • April 24, 2019 at 11:59 am #1093932
    Sacha
    Guest

    Hi, I can’t understand if the support for my enri’s subscription to kriesi has expired … I have a problem because it doesn’t work any kind of scroll on the site anymore ….
    I had a paid subscription to receive support but I can’t get more answers from any staff member nor to open a new topic …
    Can you tell me if my subscription is still valid or if I need to renew and how to proceed?
    Thank you

    April 25, 2019 at 1:06 pm #1094391
    Victoria

    Hey Sacha,

    Thanks for contacting us!

    We would like to inform you that we only provide support to our registered users.

    You can register to our support forum here – and then start a new thread under Enfold sub forum.

    Please make sure to elaborate on the issue you are having/changes you would like to make on your thread. If you would like to include screenshots, you can upload them on http://imgur.com, https://snag.gy or Dropbox public folder and attach the links in your posts :)

    Best regards,
    Victoria

    April 26, 2019 at 5:52 am #1094616
    Marco

    Hello
    there is something wrong, I have a license for a long time, and enfold is regularly purchased, but if I enter the key here, the message appears that is a license already in use by another account, “SORRY, BUT THAT ITEM PURCHASE CODE HAS ALREADY BEEN REGISTERED WITH ANOTHER ACCOUNT. PLEASE LOGIN TO THAT ACCOUNT TO CONTINUE, OR CREATE A NEW ACCOUNT WITH ANOTHER PURCHASE CODE.”
    who is using my license?

    if instead I enter teemforrest it’s all regular, hoenfold the section to download it and my license cjehe expires in 29 days!

    Sincerly
    Sacha

    • This reply was modified 5 years, 6 months ago by Marco.
    April 29, 2019 at 2:40 pm #1095292
    Victoria

    Hi Sacha,

    Best regards,
    Victoria

    April 30, 2019 at 7:01 am #1095603
    Marco

    345/5000
    Hello !
    I can log in, but it looks like my code is being used by someone else.
    I can not understand.
    Here is the screen shot of my recording envato.
    The subscription to the support expires in 25 days.
    What is going on ? I haven’t answered for weeks, it would be right to give me back the days of support that I couldn’t use
    Best regards.
    Sacha

    April 30, 2019 at 2:44 pm #1095775
    Yigit

    Hi Sacha,

    Please see private content field below :)

    Cheers!
    Yigit

    April 30, 2019 at 3:28 pm #1095800
    Marco

    Hi could you see private link?
    it is a screnshot of my premium subscription

    • This reply was modified 5 years, 6 months ago by Marco.
    April 30, 2019 at 8:00 pm #1095853
    Yigit

    Hi,

    Yes, i do but i think you have not seen my message. Please open this thread in your browser to see private content :)

    Best regards,
    Yigit

    May 1, 2019 at 10:30 am #1096115
    Marco

    ok, but to get support now?
    I have so many problems on the website.
    – one of these refers to yoast seo .. seems to be not compatible with enfold but I saw that you have made some changes in the last update just for yoast, only that on my site it still does not work … I have already reported to the staff of yoast, and they replied that you know how to approve it … what should I do?

    I will always renew the support subscription if the support continues to be useful :-)

    May 1, 2019 at 10:34 am #1096120
    Yigit

    Hey!

    Could you please start a thread under Enfold sub forum, elaborate on the issue you are having and attach WP admin logins in private content field so we can look into it? :)

    Best regards,
    Yigit

    May 1, 2019 at 10:48 am #1096127
    Marco

    the problem is that I can never open new discussions,,
    long ago I went down of the support page and could open a new discussion, but now I can’t find the window to open a new discussion …
    Could you send me the link?
    Thank you !!

    May 1, 2019 at 10:52 am #1096129
    Yigit

    Hi,

    Sure! You can start new threads here – https://kriesi.at/support/forum/enfold/#new-post

    Best regards,
    Yigit

    May 1, 2019 at 11:05 am #1096138
    Marco

    Ok, request made in a new thread.
    I await your answer …
    Thank you !!

    Sacha

    • This reply was modified 5 years, 6 months ago by Marco.
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Viewing 13 posts - 1 through 13 (of 13 total)
  • The topic ‘Has my subscription to enfold support expired?’ is closed to new replies.