Viewing 12 posts - 1 through 12 (of 12 total)
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  • #723085

    Hi guys,

    On a new website in development, there are a few things that do not seem to work well on mobile:

    • (hamburger) menu icon is missing
    • full screen slideris not visible. First you see a white space and when you scroll down quite a bit, you finally see the content of the page.

    Attached links to development site and screenshots for tablet (working well – this is what it should be on mobile too) and mobile (not working well).

    Thanks for helping me out!

    Regards,
    Monique

    #724145

    Hey Monique,

    I’m unable to reproduce the issue as the mobile menu and the slider are visible on my android phone.

    Please share more details about the device and browser you are facing this issue on so we can further investigate this issue?

    Best regards,
    Vinay

    #724186

    Hey Vinay,

    Thanks for checking! It concerns the Internet app on a Samsung S2 running Android 4.3.
    You reminded me to check on the Chrome app and there it works well.
    So can it be an issue maybe only of the Internet app? And can it be solved?

    Best regards,
    Monique

    #725769

    Hi,

    I don’t think we can help you with the Internet App and it’s already out of our scope. We make sure it runs with the major browsers.

    Best regards,
    Nikko

    #727208

    Hi,

    That’s strange… I have never had any issues with the Samsung internet app before.

    And how many people are using it? I think a lot because most people started using their Samsung phone with the standard Samsung internet app before they noticed the other apps like Chrome etc.

    What now?

    Regards,
    Monique

    #728274

    Hi,

    I checked your site on the latest version of the internet explorer on an android phone and it works fine.

    Not sure why it’s not working on your phone have you updated the browser to the latest version?

    If you still have any issue a plugin conflict may be one of the reason for this issue.
    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Vinay

    #729812

    Hi Vinay,

    All you suggested is done and nothing helps.

    One ‘maybe’ I can think of is that through style.css in the child theme I have made some changes to the header in order to show the logo in the centre / in between the menu. But that only concerns large screens (from 990px onwards) and I do not see what influence that could have on the hamburger menu on a mobile, nor on a full screen slider which is not even in the header but in the content itself… Fyi find the css code below.

    What do you think?

    Regards,
    Monique

    
    /* logo area op groot beeldscherm niet laten zien want staat in menu */
    
    @media only screen and (min-width: 990px) {
    .av-logo-container {
    	display: none !important;
    }
    }
    
    /* menu uitlijnen met logo in het midden */
    
    @media only screen and (min-width: 990px) {
    #menu-item-34, #menu-item-33, #menu-item-32, #menu-item-30 {
    	top: 30px;
    	right: 30px;
    }
    
    #menu-item-31 {
    	top: 30px;
    	right: -20px;
    }
    
    #menu-item-42, #menu-item-41 {
    	top: 30px;
    	right: -30px;
    }
    }
    
    /* logo als menu item niet laten zien op smallere beeldschermen */
    
    @media only screen and (max-width: 989px) {
    #menu-item-36 {
    	display: none !important;
    }
    }
    
    /* menu hoogte aanpassen ivm logo afbeelding */
    
    #header #header_main_alternate .container {
        height: 110px;
    	padding: 5px 0;
    }
    
    /* menu aanpassingen items dichter bij elkaar */
    
    .av-main-nav > li > a {
        font-weight: normal;
        padding: 0 8px;
    }
    
    #730627

    Hi,

    I would like to check the issue but the screenshot above is gone and I don’t see anything in the css codes that could affect the mobile menu.

    And how many people are using it? I think a lot because most people started using their Samsung phone with the standard Samsung internet app before they noticed the other apps like Chrome etc.

    If you check the android browser share, you’ll see that it is declining fast because users eventually switch to major browsers such as chrome and firefox.

    // http://caniuse.com/usage-table
    // https://www.netmarketshare.com/browser-market-share.aspx?qprid=1&qpcustomb=1

    Best regards,
    Ismael

    #731124

    Hi Ismael,

    Sorry for that. During an update the screen shots were taken off from the server and not put back. You can see them now again.

    Interesting info about the browser usage. According to StatCounter – GlobalStats I am always using, Samsung Internet is still over 6% of mobile browsers and not really declining. I believe that is a significant number…

    // http://kloosternieuwkerkgoirle.arti-sign.nl/screenshot-statcounter-globalstats.jpg

    Best wishes,
    Monique

    #733111

    Hi,

    if you compare it with other browsers used on mobile, then it’s one of the lowest used. However, feel free to make a feature request for Kriesi here: https://kriesi.at/support/enfold-feature-requests/

    Best regards,
    Andy

    #734102

    Hi Andy.

    Ok.
    Can you please close this topic?

    Thanks & regards,
    Monique

    #734195

    Hi,

    alright! Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.

    Best regards,
    Andy

Viewing 12 posts - 1 through 12 (of 12 total)
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