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  • March 23, 2019 at 11:42 pm #1082195
    Gary Dek
    Guest

    Hi Kriesi,

    Hope you are well.

    My developer used Enfold to create a custom theme for me at MyCarInsurane123.com.

    Since the Gutenberg WordPress update, I am unable to edit my content. The post editor shows up but the content is not visible and many of the post editing features are blank.

    In addition to this issue, I’m getting an error:

    PHP Warning: Illegal string offset ‘modal_on_load’ in /www/mycarinsurance123_824/public/wp-content/themes/LIWD/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php on line 495

    I don’t have a purchase code because I paid a developer for a web design. Can you please suggest ways to fix this issue?

    Thanks,
    Gary

    March 25, 2019 at 2:18 pm #1082678
    Yigit

    Hey Gary,

    Thanks for contacting us!

    Please contact your hosting provider and ask them to upgrade PHP version to minimum 5.6 and preferably to 7.x.

    I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

    The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

    If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
    However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

    Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

    I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

    Sorry for that!

    Best regards,
    Yigit

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