Viewing 14 posts - 1 through 14 (of 14 total)
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  • #545767

    Hi there,

    I’m having troubles using the grid row feature on this site.

    There are two issues:

    1) If I select to display an image within a cell in the grid row, the first row displays fine on mobile (displaying a smaller landscape image above the text box) but the subsequent rows display a tiny image on the left and a long skinny line of text beside it.

    2) If I select to display the image as a background image of the cell, the image in the first row completely disappears and in the subsequent rows a giant image displays beside the long skinny text on the right.

    I have selected the option to display cells separately on mobile but it is still happening. We have had issues throughout the site using grid rows.

    Cheers,
    HP

    #546988

    Hi harveyparkel!

    when I click on the links you have provided I get redirected to “Error 404 Not Found” pages. Can you check please?

    Regards,
    Andy

    #547752

    Sorry Andy, the links are now accessible again.

    Cheers,
    HP

    #547916

    And this one:
    http://nsfc.northernbeachesdigital.com.au/how-we-help/our-unique-approach-2/

    Whatever content comes after a grid row on this site is not displaying as mobile responsive. It’s happening throughout the site and we’ve had to do workarounds to accommodate this glitch.

    Cheers
    HP

    #548931

    Hey!

    You are using an old version of the theme, so please upgrade to Enfold 3.4.5 and let us know if you still need help afterwards.

    Cheers!
    Andy

    #549370

    Hi Andy,

    The theme has been updated, thanks for the tip. But the issues still remain.

    The site has now been migrated to a staging server in a new hosting environment. The new link is:
    http://new.northshorechiro.com.au

    This has been a site-wide issue since we started development. Please could you do a full review to provide guidance on solving this problem. We are trying to launch this week!

    Thanks : )
    HP

    #549991

    Sorry, these are the two pages with the current mobile issues. Login details remain the same if you need to investigate. Thanks! HP

    http://new.northshorechiro.com.au/how-we-help/people-we-help-2/

    http://new.northshorechiro.com.au/how-we-help/our-unique-approach-2/

    #551896

    Hey!

    What happens if you set the “Mobile Behaviour” to the default or first option? The cells will go on top of each other instead of side by side on mobile view.

    Best regards,
    Ismael

    #551934

    Hi there Ismael,

    Yes I have already selected that option – I mentioned in my original post on December 2nd.

    Is there any chance you can please login and see what the issue is? I have provided all the details. We have had site-wide issues with grid rows for this installation.

    Thanks!
    HP

    #552037

    Hi there,

    I now have an iPad issue on another page and I can’t seem to create a new support thread. Do we have to resolve this before I can create a new post?

    Cheers
    Hayley

    #554012

    Hello,

    I’m hoping someone can please help me follow up with this issue? It’s been over 2 weeks since I originally posted.

    Thanks
    HP

    #554035

    FYI – I’ve referenced again the pages with responsive issues, included images and login details below.

    #555724

    Hi there Ismael,

    Have you been able to look at this again? I have left a number of additional posts.

    Thanks
    HP

    #557485

    Hi!

    You are using an old version of the theme and WordPress (!), so please upgrade to Enfold 3.4.7 and let us know if you still need help afterwards.

    Cheers!
    Andy

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