Viewing 19 posts - 1 through 19 (of 19 total)
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  • September 18, 2017 at 6:28 am #853259
    fabienneRedUmb

    See arrow

    How do i get rod of that rouge grid box? I tried deleting it, refreshing the page, logging in and out, etc….

    September 18, 2017 at 7:08 am #853270
    Jordan Shannon

    Hey fabienneBESD,

    Are you receiving any console errors on that page?

    Best regards,
    Jordan Shannon

    September 18, 2017 at 12:05 pm #853361
    fabienneRedUmb

    This is what we got:

    Site seems normal, except for that weired box. i now managed to move it down to the end of the site, but it is not going away. Please help.

    September 18, 2017 at 10:03 pm #853589
    Jordan Shannon

    Hi,

    Try disabling all active plugins and seeing if the issue alleviates.

    Best regards,
    Jordan Shannon

    September 19, 2017 at 12:59 pm #853821
    fabienneRedUmb

    I disabled all my plugins (Event Organiser and MailPoet) and the problem is still there.

    September 19, 2017 at 3:37 pm #853888
    Nikko

    Hi,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    September 19, 2017 at 3:46 pm #853891
    fabienneRedUmb

    Here are the login details:

    • This reply was modified 7 years, 3 months ago by fabienneRedUmb. Reason: Updated password
    September 21, 2017 at 1:25 pm #854834
    fabienneRedUmb

    Do you guys think you could look into that soon?

    September 21, 2017 at 9:38 pm #855069
    Basilis

    Hi,

    The settings look right, can you post us the details from the Google API Console please?

    Best regards,
    Basilis

    September 21, 2017 at 9:43 pm #855073
    fabienneRedUmb

    Sorry for the stupid question, but how would I do that?

    September 23, 2017 at 7:55 pm #855887
    Mike

    Hi,
    I wanted to try debugging your page but I can’t add the debug function into your functions.php because your file permissions are not writable. This is the error at the bottom in the functions.php editor:

    Du musst diese Datei beschreibbar machen, bevor du deine Änderungen speichern kannst. Weitere Informationen dazu findest du im Codex (engl.).

    Please Fix File and Folder Permissions and Enable Avia Layout Builder Debug

    Best regards,
    Mike

    September 28, 2017 at 2:50 pm #858075
    fabienneRedUmb

    How do I Do that and which file do you need access to? I will hapüpily grant you permission. Alternatively you could tell me which file and data you need and i will send it to you.

    September 30, 2017 at 4:23 pm #858774
    Mike

    Hi,
    I wanted to Enable Avia Layout Builder Debug in your functions.php
    but the file is not writable, this is not normal. Please try this fix so we can help: Fix File and Folder Permissions
    Best regards,
    Mike

    September 30, 2017 at 4:39 pm #858777
    fabienneRedUmb

    Thank you, I did as instructed.
    Could you try again please?

    September 30, 2017 at 6:05 pm #858788
    Mike

    Hi,
    Strange, the file is still not writable, please provide ftp access in the Private Content area.

    Best regards,
    Mike

    October 7, 2017 at 7:26 pm #861419
    fabienneRedUmb

    Sorry my reply took a while. I work pro bono on the website and squeeze it in between other work assignements. Find the acess data below

    October 8, 2017 at 3:39 pm #861574
    Mike

    Hi,
    I was able to remove the rouge box from the end of your page by adding the debug to your functions.php Enable Avia Layout Builder Debug :

    
[av_cell_one_third vertical_align='middle' padding='30px,30px,30px,30px' background_color='' src='' attachment='' attachment_size='' background_attachment='scroll' background_position='center center' background_repeat='stretch' mobile_display='' custom_class=''][/av_cell_one_third]

    I removed the debug function from your functions.php afterward.

    Best regards,
    Mike

    October 8, 2017 at 4:04 pm #861577
    fabienneRedUmb

    Thank you!
    You are fantastic!

    October 8, 2017 at 4:11 pm #861580
    Mike

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    Best regards,
    Mike

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  • The topic ‘Grid Row Box won't go away’ is closed to new replies.