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AuthorPosts
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August 25, 2018 at 4:50 pm #1001670
Is there any way to diagnose what is causing this issue? I rendered a new clip for YouTube at 720p vs 1080p just in case the issue is caused from buffering.
The client is seeing a green screen as video plays in header on safari. No other reports from any other devices.
Please advise.
August 25, 2018 at 4:59 pm #1001672Here is client screenshot:
August 25, 2018 at 6:40 pm #1001721Hi lfultz,
It is black on my end in Safari for a sec until the video starts, not green.
Could you please clear the cache, check again and get back to us.
Best regards,
VictoriaAugust 25, 2018 at 7:01 pm #1001732There is no caching plugin or server caching on this project. Please watch video as it cycles through. To see if you see it. I’m wondering if it has something to do with YouTube as it buffers for resolution. Thank you.
August 25, 2018 at 7:04 pm #1001734I did change the videos resolution from 1080p to 720 P in case the buffering was the issue. I’ll check with client as well. May have stopped the problem, but worth investigating on your end.
August 26, 2018 at 6:03 am #1001805Hi,
Thanks for the feedback, though I can’t reproduce the problem you are getting on my end either. I get the same results as Victoria on Safari 11.1.2 on OSX. Maybe the resolution change worked?
Best regards,
RikardAugust 26, 2018 at 6:08 am #1001807Thank you for the excellent response. Better than my CPA. Lol. I’ve emailed the client, and I’ll wait for a response. I’ll also find out her operating system and version of Safari. Thank you!!!
August 26, 2018 at 7:48 am #1001817Hi,
Thanks for the feedback :-)
Just let us know when you have some additional information.
Best regards,
RikardAugust 30, 2018 at 10:08 pm #10038171. Client reports green screen went away. I had a 1080p clip loaded on YouTube. I rendered a clip at 720p formatted specifically for YouTube on Adobe Premiere. I believe there is a glitch when YouTube attempts to buffer image to highest resolution. Only happened on Safari. Saw it on two different mac books.
2. Apparently the theme is calling on YouTube and slowing performance. Any recommendations to solve these problems or should we move the video in header to the server on AWS?
August 31, 2018 at 3:11 pm #1004104Hi lfultz,
There will still be an additional request for the video, not matter to where either Youtube, AWS or your server. Maybe a CDN or a good caching solution can help.
Best regards,
Victoria- This reply was modified 6 years, 3 months ago by Victoria.
August 31, 2018 at 3:12 pm #1004106Thank you for the help. Client will resolve server related issues. Consider this thread closed. Thanks!
September 2, 2018 at 5:02 am #1004544 -
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- The topic ‘Green Screen with Video in Color Section on Mac / Safari’ is closed to new replies.