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  • March 26, 2021 at 6:35 pm #1290616
    acscreativenew

    So I have search the forum and found lots of topics regarding this but they are all over a year old and most of them say that this issue has been fixed with updates in new releases.

    I’m running the latest version of enfold and gravity forms but my form does not work on mobile if it has condition logic?

    I have turned off all the performance options and have also turned off all plugins to check. Changing to the default 2021 theme the form starts working again.

    Common Form Issues

    Can you advise please?

    March 30, 2021 at 8:21 am #1291248
    Rikard

    Hey acscreativenew,

    I can’t see the form on desktop either, but I’m not sure why that is. There are jQuery errors on the page, which are likely the cause of your problem.

    I tried logging into to your site to check the backend, but the login page is returning a 403 error. Are you blocking some country IP ranges? If so, then please let us know which countries are allowed to access the login page.

    Best regards,
    Rikard

    March 30, 2021 at 9:46 pm #1291462
    acscreativenew

    I just opened up wp-admin. I did have it blocked by ip.

    I also block China and Ukraine so as long as you are not in those counties you should be good.

    Thanks
    -Dan

    April 3, 2021 at 4:53 am #1292036
    Rikard

    Hi Dan,

    Thanks for the update. I tried activating your parent theme, and the form started working after that. Could you try removing all your child theme customisations, then add them back one by one, to see what is causing the problem on your site?

    Best regards,
    Rikard

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