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Posts
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Hi – i received the following email from Webmaster tools for a site i maintain running Enfold. What does it mean? I’m not doing anything out of the ordinary, as you can see: http://www.unchartedantiques.com
Message type: [WNC-351207]
Webmaster Tools
Stop redirecting smartphone users to the homepage of http://www.unchartedantiques.com/Dear webmaster of http://www.unchartedantiques.com/,
Google systems have detected that your desktop site URLs redirect smartphone users to the homepage of the smartphone site rather than the page they found in Search results. This critical issue causes problems for Googlebot for smartphones because it can’t access your smartphone URLs. It also confuses your users.
Start now to fix this problem:
1 Check the Webmaster Tools Crawl report.
The Smartphone crawl errors section shows faulty redirect examples.
See error examples
2 Debug using the example URLs.
Investigate your server settings by starting with example URLs.
3 Configure your server correctly.
Redirect smartphone users to the equivalent URL on your smartphone site.
4 Use desktop page if there is no smartphone equivalent.
If some of your desktop URLs don’t have a smartphone equivalent, allow users to remain on the desktop.Hey charger70!
The theme doesn’t have any settings or options to do that so it would be coming from a plugin. Which one however we wouldn’t be able to say unfortunately so you’ll need to go through each of yours that are installed and see if any have settings for redirection.
Best regards,
Devinwell, i only have standard ones: all in one SEO pack, google xml sitemaps, google analytics, and contact form 7 / db / captcha. that’s it! and i have those on ALL my sites, but this one for some reason got the weird email from Google.
well, just wanted to share it with you. as Enfold is a responsive theme, i was confused about how they were claiming about redirection, etc.
It could even be an htaccess file addition but that is typically not user added without the user knowing or maybe server side. So you could check into both of those but the themes responsive behavior doesn’t include any redirects at any point.
i checked the htaccess file and it’s completely normal. nothing unusual at all. so not sure why this happened, but i will follow up with google and if i find anything, will add it to this thread. thank you, devin.
Hey!
Thank you for the update.
Not sure why it’s doing this but can you please post the code on .htaccess file using pastebin.com?
Best regards,
IsmaelHi, charger 70:
Have you find solution for this issue? As I am having the same problem and I don’t know how to do.
Regards,
Enffie
ismael – here you go:
# BEGIN WordPress <IfModule mod_rewrite.c> RewriteEngine On RewriteBase / RewriteRule ^index\.php$ - [L] RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . /index.php [L] </IfModule> # END WordPressThat shouldn’t cause the redirect so there must still be something else in place either server side or from a plugin setting. I’ve never had the issue or come across it so I’m not sure where to possibly direct you in this case.
yes, i’ve been through the server, nothing out of the ordinary, so i’m at a loss for this as well. maybe it was just some weird google spidering glitch. i’ll wait to see if i hear from them again.
thanks for your help, devin.
Hi!
Ok, I’ll leave this thread open in case you hear from them and want to post the answer.
Cheers!
PeterThere are lots of references to this issue in Google Groups seems to be mostly in August 2014. This question that was asked and answered in Google product forums may apply:
FYI: We’ve now heard back from Google that this message might sometimes be sent a little bit “overenthusiastically” when there is no real problem. If you’re happy you’re not inappropriately 301 redirecting one or more URLs to your homepage (either on mobile, desktop, or both), and you’re happy you have no faulty redirects or soft 404s (which could be obsolete URLs you’re 301 redirecting to the home page instead of 404ing – and which might look like faulty mobile redirects if viewed only on a mobile), I suggest ignore the message. If you feel it’s still a problem in a week or two, please do come back and we can take another look for you.
There are links on the page for additional info.
- The topic ‘Google Webmaster Tools Warning Email: Stop redirecting smartphone users’ is closed to new replies.