Viewing 10 posts - 1 through 10 (of 10 total)
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  • April 24, 2017 at 4:04 pm #782387
    makelab

    Hi,
    we have recently updated our enfold theme, and we found out that some of the option tabs are not showing. We have all the tabs till “Newsletter”, but we miss the “Google services”, “Demo import”, “Import/export”, “Theme update” (we have another site with this same theme, so we checked the missing ones with it).

    Can you help us solving this issue? Cause without that we can’t insert the API for google map present on our site.

    Thank you

    April 24, 2017 at 4:06 pm #782389
    Yigit

    Hey!

    Please firstly make sure that you are using the latest version of the theme which is currently 4.0.5 – kriesi.at/documentation/enfold/updating-your-theme-files/

    If that does not help, please create a temporary admin login and post it here privately :)

    Best regards,
    Yigit

    April 24, 2017 at 4:14 pm #782399
    makelab

    Hi, we have updated the teme and we still have this problem.
    I have created a user if you can test it

    April 24, 2017 at 4:19 pm #782407
    Yigit

    Hi!

    Are we allowed to de-activate all active plugins for testing purposes?

    Regards,
    Yigit

    April 24, 2017 at 4:21 pm #782409
    makelab

    Sure, we have created a stage for testing purpose, so feel free to do what you have to in order to resolve this issue.

    April 24, 2017 at 4:29 pm #782423
    Yigit

    Hey!

    That is weird. There is a JS error which is causing the issue. Can you please post FTP logins here privately as well so we can look further into it? :)

    Best regards,
    Yigit

    April 24, 2017 at 4:32 pm #782429
    makelab

    Sure, here’s the ftp login datas.
    Let me know if you need anything else

    April 25, 2017 at 1:01 pm #782844
    Yigit

    Hi,

    Unfortunately, i could not figure this one out yet. This is the first time i am seeing such issue.
    Could you please contact your hosting provider and ask if they have any ideas?

    Best regards,
    Yigit

    April 25, 2017 at 3:09 pm #782909
    makelab

    Hi Yigit,
    thank you for your commitment, the site is placed on our server and we have a systemist that I can try to ask for. Can you tell me what to ask him or tell me about the kind of problem to be investigated? On the same server reside two wordpress sites with the enfold theme and work smoothly!!
    Best regards
    Guido

    Il you need we can give you the access of subrscription in Plesk

    • This reply was modified 7 years, 8 months ago by makelab.
    April 25, 2017 at 3:18 pm #782920
    Yigit

    Hey!

    I attached the screenshots in private content field which shows the error in console. It may have something to with rewrites but i am not sure. Hopefully systemist can point out the issue. Since it is only on one installation, i definitely think it has something to do with server settings

    Best regards,
    Yigit

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