Viewing 14 posts - 1 through 14 (of 14 total)
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  • March 11, 2019 at 9:05 pm #1077470
    mcdragon

    If I have Google ReCAPTCHA v3 and hide the maths validation for the contact form the submit button is stuck on “Authenticating” and is inactive. The page loads in this way and doesn’t get affected if any of the fields are filled out.
    I reverted my site back to show the maths validation captcha so it would work.
    However when I tested it again with the maths captcha off and Google’s ReCAPTCHA v3 it worked again.
    Is there a bug with the system you have encountered before with the contact form?

    • This topic was modified 5 years, 6 months ago by mcdragon.
    March 14, 2019 at 12:44 am #1078463
    Basilis

    Hey Martin,

    We ahve not seen this issue previously – allow us some time to try debug please.

    Best regards,
    Basilis

    March 15, 2019 at 7:30 pm #1079215
    NikaKink

    I have similar problem. As I enable v3 all my contact forms are showing “Authenticating…” They only work if ReCAPTCHA is dissabled. Mobile and PC

    March 20, 2019 at 4:51 am #1080647
    Ismael

    Hi,

    Thank you for using Enfold.

    @mcdragon: Do you have a test page where we can see the issue? The authentication is working properly in the contact page, perhaps because the default captcha is disabled.

    @NikaKind: Please create a test page or provide a link to the page with the contact form so that we can check the issue.

    Best regards,
    Ismael

    March 20, 2019 at 8:45 pm #1081020
    dirman
    This reply has been marked as private.
    March 21, 2019 at 4:47 pm #1081471
    dirman

    I solve this problem
    Thank you

    March 21, 2019 at 7:19 pm #1081532
    NikaKink

    @Ismael i can’t do this, because all my forms are not working if I enable captcha. Should I have only reCAPTCHA v3 enabled with the keys, or anything else?
    @dirman, what did you do?

    • This reply was modified 5 years, 5 months ago by NikaKink.
    March 22, 2019 at 5:51 am #1081726
    Ismael

    Hi,


    @NikaKink    : What do you mean? We are just asking you to provide a link to the page with the contact form element. Make sure that you have the correct API keys for the corresponding version. If v3 is enabled, make sure that you have the v3 API keys.

    Best regards,
    Ismael

    March 23, 2019 at 1:06 pm #1082110
    kommissar

    Hello,

    hm… I already miss the label (“protected by Recaptcha”) on Enfold 4.5.5. (desktop/mobile)
    Recaptcha is not even integrated properly, the contact-messages was not checked, they go out this way.

    For test, i switch the Theme (preview is enough) and the Info-Label is back again.
    I also have no problems with other themes, not even with the CF7 plugin and their settings or function..i use the (same) v3 keys in the integration menu (CF7) and done, the label comes back on all pages and the form will be work correct.

    thx and regards

    March 25, 2019 at 5:18 am #1082518
    Ismael

    Hi,

    @kommisar: We intentionally removed the recaptcha label because it covers the “scroll to top” button and it doesn’t really blend well with the theme, aesthetically. The contact form element has an option to toggle between the label and the input place holder. Is that what you’re referring to? If you have the time, please create a new thread and post the site url along with the login credentials.

    Best regards,
    Ismael

    July 28, 2019 at 11:23 pm #1122591
    elituchy

    Same issue. See https://cerconeer.com/ and https://cerconeer.com/contact-us/ instead of the SUBMIT button it says “Authenticating”.

    July 29, 2019 at 7:13 am #1122649
    Ismael

    Hi,


    @elituchy    : Please open a new ticket and we’ll give you an access to the beta version containing a new version of the spam protection feature. We have to add the link in the private field. You won’t be able to see it if we put it here because you didn’t open this thread.

    Best regards,
    Ismael

    July 29, 2019 at 7:50 am #1122653
    elituchy

    @ismael please see #1122652

    July 29, 2019 at 11:36 am #1122714
    Ismael

    Hi,


    @elituchy    : We replied to your thread. We’ll close this one now.

    Best regards,
    Ismael

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  • The topic ‘Google ReCAPTCHA not working on mobile’ is closed to new replies.