Viewing 13 posts - 1 through 13 (of 13 total)
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  • February 19, 2020 at 6:26 pm #1186136
    mosaic

    When I enable google recaptcha on my website forms I see this error message: “This contact form is deactivated because you refused to accept Google reCaptcha service which is necessary to validate any messages sent by the form.”

    I have it set so that cookies are automatically accepted on page load. Please advise.

    February 21, 2020 at 6:07 am #1186611
    Rikard

    Hey mosaic,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    February 21, 2020 at 11:55 am #1186683
    mosaic

    Details in private section. Thank you. Please don’t disable my contact forms for too long as clients won’t be able to contact me.

    February 23, 2020 at 5:57 am #1187042
    Rikard

    Hi,

    Thanks for the login details. Does your site have a URL as well?

    Best regards,
    Rikard

    February 23, 2020 at 10:35 am #1187091
    mosaic

    Sorry yes, below.

    February 26, 2020 at 6:23 am #1187972
    Ismael

    Hi,

    Thank you for the info.

    We enabled the spam protection of the form inside the contact page, and we are still able to submit the mail or message without encountering any issue. Please check the contact page. (see private field)

    Where are you testing it? Which browser?

    Best regards,
    Ismael

    February 27, 2020 at 11:48 am #1188404
    mosaic

    How did you enable spam protection? I can’t find this option I can only see the option to enable the recaptcha.

    February 28, 2020 at 9:37 am #1188786
    Ismael

    Hi,

    You can find the option in the Contact Form element itself. Look for the Security > Contact Form Captcha settings. This allows you to enable the spam protection or captcha on individual contact form.

    Best regards,
    Ismael

    February 28, 2020 at 1:16 pm #1188823
    mosaic

    Ah okay yes that’s what I was doing. I’m seeing the issue on Safari on my iPhone. You can see the issue here: https://imgur.com/gallery/bXsRMPi

    March 2, 2020 at 4:22 am #1189307
    Ismael

    Hi,

    Thank you for the info.

    Have you tried to remove your phone’s browser cache including the saved cookies? It’s possible that there are related cookies stored in your phone that disables the spam protection.

    Best regards,
    Ismael

    January 6, 2022 at 12:09 am #1334438
    pattiehall

    I’m having this same issue — all my plugins are up to date, I’ve enabled the auto cookie accept and even added the shortcode to privacy policy as I saw as a solution in another thread. What am I doing wrong?

    January 6, 2022 at 12:12 am #1334441
    pattiehall

    Site access below

    January 6, 2022 at 6:13 am #1334480
    Ismael

    Hi,


    @pattiehall    : You should NOT be posting your site details in someone else’s thread because the private field is also visible for the OP. Please open a new thread instead and post the details there. We will remove the login details above and close this thread for now. For the meantime, make sure to update the theme to version 4.8.8.1, disable the file compression settings temporarily, then purge the cache.

    Best regards,
    Ismael

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