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  • March 12, 2023 at 10:27 pm #1400990
    aussiedropbear

    Sorry about this but the error has come back?

    Sorry, but the session time for this page has expired. Please reload the page.

    Could I ask if you could take a look please. Im at a loss as to why this happens?

    Please see here: https://kriesi.at/support/topic/google-recaptch-issue-v2/

    March 14, 2023 at 12:54 pm #1401135
    Yigit

    Hey,

    I checked your website and the Google Maps element is working correctly on your Contact page. I don’t see an error in the theme options either.

    Has the issue fixed itself again? :)

    Best regards,
    Yigit

    March 14, 2023 at 10:05 pm #1401187
    aussiedropbear

    Hi Yigit.

    Yes, it has corrected again but I’m going to leave this thread open this time.

    I did a ‘purge all’ cache via Wordfence may have helped but I will need to see if the error comes back and by doing this same action has the same result?

    I’ll keep you posted.

    Cheers
    John

    March 15, 2023 at 10:59 pm #1401324
    aussiedropbear

    So the error arose once more using Chrome. So I log into the admin of the website and before I clear any cache I retest the form on the home page and the contact page. It is now OK? I test website further by using using Edge (not logged in) and its working there.

    When I logged into admin it MAY have cleared the cache as an automatic function but I cannot be sure and I cannot be certain that the clearing of cache is a method to have it working.

    The issue is inconsistent and frustrating as I feel i cannot rely on the Enfold contact form with the Google reCaptcha enabled to work effectively. The reason why we are using the Google ReCaptcha is that the client was complaining of too much spam on the Enfold maths challenge.

    Any assistance is appreciated.

    Cheers
    John

    March 16, 2023 at 12:37 pm #1401367
    Yigit

    Hi John,

    As noted in the Contact Form element, excluding the page containing the contact form from caching is recommended. I see that you’re using a Contact Form on all your pages, so this doesn’t seem to be a viable solution.

    I’m afraid currently we don’t have a solution for the cache issue on the Contact Forms.

    Best regards,
    Yigit

    March 16, 2023 at 10:25 pm #1401451
    aussiedropbear

    Thanks Yigit.

    So really I should discard the enfold contact form altogether and try something else or revert back to the maths question prompt.

    Doesn’t seem like much of a solution :( .

    It would seem others have had the same issue I have come across in the past – Sorry, but the session time for this page has expired. Please reload the page.

    reCAPTCHA problem

    Thanks

    John

    March 17, 2023 at 2:13 pm #1401529
    Yigit

    Hi John,

    This is a known issue that is too complicated to be fixed, unfortunately.

    If possible, please use another contact form such as Contact Form 7.

    Best regards,
    Yigit

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