Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • June 9, 2020 at 2:07 pm #1220860
    KatrienW

    Hi team Enfold

    I know this is probably no theme-related issue, but I was hoping you could give me a hint about where to find a solution.
    I have this client who noticed that if he shares a link to one of the portfolio items on his website, not all portfolio items show a preview image next to the link when shared via social media like WhatsApp. He would love for all of the links to show preview images, but I can’t find the problem in the website. I have to add that for one portfolio item category the preview images do show up, for other categories they don’t.

    I added some examples in the private content, you can also find a link to a temporary login there.

    Thanks in advance!

    June 9, 2020 at 5:43 pm #1220912
    tornadomktg

    I have the same issue.

    June 10, 2020 at 8:18 am #1221083
    Rikard

    Hi,

    Please try installing a plugin like Yoast SEO, that will give you the option to set the image which you want to use when sharing on social networks.

    Best regards,
    Rikard

    June 11, 2020 at 10:00 am #1221588
    KatrienW

    Hi Rikard

    We are already using Yoast. I set an image for sharing to Facebook now, and that seems to have also fixed the issue when manually sharing a link via WhatsApp or other social media. Thanks!

    June 11, 2020 at 10:11 am #1221596
    KatrienW

    Ok I take that back. So I added images in Yoast under social, but still no preview images for most of the links when sharing.

    June 12, 2020 at 5:37 am #1221944
    Rikard

    Hi KatrienW,

    If you are having problems with Yoast SEO then please reach out to their support or refer to their documentation. We can’t be responsible for problems with third party plugins. We are here to provide support for the Enfold theme.

    Best regards,
    Rikard

    June 12, 2020 at 10:23 am #1221985
    KatrienW

    Hi Rikard

    Of course, I understand. In the meantime, I found that there is no issue with Yoast or anything else on the website etc. Apparently, WhatsApp just sometimes does not share thumbnails with links. When I share those same links on Facebook Messenger or another messaging service, the thumbnails do appear.

    Thank you for your quick responses!

    June 13, 2020 at 7:19 am #1222322
    Rikard

    Hi,

    Thanks for the update. I’m not sure we can help you with the WhatsApp problem unfortunately, maybe they have some kind of support or knowledge base?

    Best regards,
    Rikard

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.