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  • September 12, 2016 at 2:10 pm #685106
    IQONOMY

    Hi there, even if I can see the API key in the source code, the map does not show up with a “no api key” error. Any suggestions?

    Test URL in the private content. Thank you for helping!

    September 13, 2016 at 2:56 pm #685831
    Rikard

    Hi IQONOMY,

    Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Thanks,
    Rikard

    September 13, 2016 at 3:13 pm #685850
    IQONOMY

    Dear Rikard,
    please see the credentials attached. Thank you!
    Cheers,
    Moritz

    September 17, 2016 at 6:21 pm #687965
    Vinay

    Hi,

    Thank you for the credentials.

    We added the API key in Settings > Google maps API please review the site now the maps looks good.

    Let us know if you have any other issue.

    Best regards,
    Vinay

    September 17, 2016 at 6:30 pm #687966
    IQONOMY

    Dear Vinay,

    There was an API key before, I even saw it in Browser source HTML in your avia JS config array. So, what did you change now.. I have another site with the same issue.

    Did I misspell the google key?

    Thanks for looking again,
    Moritz

    Edit:
    I saw you added a new plugin that injects the key? Why? What exactly is the issue here with the theme itself?

    https://de.wordpress.org/plugins/api-key-for-google-maps/

    • This reply was modified 8 years, 2 months ago by IQONOMY.
    September 18, 2016 at 5:36 am #688036
    Vinay

    Hi,

    Missing api key is caused because a plugin is loading the maps before enfold is. Strange thing is that the plugin and Enfold uses the same method to deliver the API key. But for some reason it’s not working on your site.

    If you like to further troubleshoot this A plugin conflict may be one of the reason for this issue.
    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins and add the API key back in Enfold > Google Services > API Key
    2. Update WordPress and Enfold to latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Vinay

    September 18, 2016 at 1:41 pm #688111
    IQONOMY

    Dear Vinay,

    Thank you very much for that detailed answer.

    I figured out that the non-working Maps module in Enfold is caused by UberMenu (http://wpmegamenu.com/) – which is a pretty common plugin.
    Maybe this should go into your review or some workaround FAQ, as I believe many people are using this combination!

    Cheers,
    Moritz

    September 18, 2016 at 2:25 pm #688117
    Basilis

    Hi!

    We have asked Kriesi to give it a look and he will do update with the results when needed.
    Thanks a lot for your patience and understanding

    Best regards,
    Basilis

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